Sr. Relationship Manager

Responsible for acting as the technical/industry expert in managing complex Hedge Fund Services client relationships. Anticipates and identifies opportunities for expanding business relationships. Acts as key consultant to senior client contacts assisting in policy or process redesign. 1. Acts as the technical/industry expert in managing the delivery of Hedge Fund Services analyzing client needs, recommending improvements, and assessing the impact of any newly recommended or additional financial services. 2. Acts as key consultant to senior contacts, assisting in formulation of policy recommendations, redesign of processes, and creative problem solving. 3. Facilitates planning sessions to develop new solutions to client needs. Anticipates or creates opportunities for enhancing client relationships through new products or services or increased consulting activities. 4. Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.5. Educates client on emerging issues, regulatory and tax changes, and the general financial environment. Translates the impact on client activities and how it relates to bank services. 6. Cross sells bank products/services and leads the development of new solutions to client needs. Coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs. 7. Manages client profitability. Understands competitive environment and anticipates and identifies opportunities, develops pricing strategies, and works with team to enhance profitability. 8. Recommends new services and products with an awareness of organizational implication of these decisions.9. Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise.10. Focus of role is on execution of strategic direction of business function activities.11. Carries out complex initiatives involving multiple disciplines and/or ambiguous issues.12. Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity.

A College or University degree and/or relevant proven work experience is preferred. Related Industry qualification is preferred. Excellent oral and written communication skills are requiredIn-depth Functional / Industry Knowledge is requiredHighly flexible and adaptable to changeTechnical skills / systems knowledge is requiredLeadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.