Sr. Retail Operations Control Analyst

F&G is looking to hire a Sr. Retail Operations Controls Analyst.

The Sr. Retail Operations Controls Analyst position is responsible for the management and coordination of tasks for audit requests within the Retail Operations department. This position will have primary responsibilities for audit support but will also perform duties related to risk and control oversight as well as regulatory project management.   

Duties and Responsibilities 

• Maintain a high level of expertise and understanding of F&G’s annuity, life, and accelerated benefits policies and procedures. 
• Partner with Compliance to learn laws and regulations impacting F&G’s products and business.
• Act as central point of contact for internal and external audit and operational controls requests within the Retail Operations department. This includes completing audit analysis, reviewing audit samples, gathering documentation, tracking audit requests and communicating results to internal and/or external auditors.  
• Build strong working relationships with teams from Operations, Finance, Actuarial, Compliance, Legal, TPA, Internal & External Audit to ensure audit requests are completed in an accurate and timely manner 
• Represent Retail Operations in supporting internal and external audit requests. 
• Schedule, review, and analyze quarter-end data dumps for audit sampling from various administrative systems used in Retail Operations. 
• Support the development of the control oversight framework and testing for Retail Operations.
• Coordinate, lead and facilitate discussions surrounding control oversight with a continuous improvement mindset.
• Complete testing of various risks and controls as part of a self-assessment for Retail Operations.
• Evaluate key controls within Retail Operations with a high understanding of design and operating effectiveness.Based on evaluation, make recommendations for changes that may be necessary and coordinate a team to review and finalize the impact of the proposed changes.
• Collaborate with Knowledge Management to write, document, and inventory detailed risk and control descriptions, testing plans, and review.
• Lead or support regulatory projects from analysis to implementation. 

Experience and Education Requirements 

• Bachelor’s degree in a business-related field; combination of degree and experience also considered 
• 5+ years of audit support, control oversight, and/or regulatory project management, preferably in financial services or insurance 

Knowledge, Skills & Abilities 

• Demonstrates high understanding of how F&G is structured and the products/service offerings. 
• Maintains effectiveness in a changing internal environment. 
• Accepts and owns assigned project tasks; understands impact within the team or organization. 
• Contributes to deliverables by executing work and providing team members with appropriate status update by due date. 
• Demonstrates risk awareness and understands risk mitigation strategies. 
• Detail-oriented, well-organized, self-motivated, and able to prioritize in a fast-paced environment. 
• Strong analytical skills and attention to detail. 
• Experience with data analysis and ability to request and review data queries. 
• Self-driven and can excel in a dynamic work environment.
• Deliver on-time quality results for a wide range of responsibilities.
• Excellent collaboration and the ability to interact with employees at all levels of the organization.
• Problem solver and proactively seeks resolution to issues.
• Strong work ethic and can work under little to no direction and under high pressure.
• Knowledge of Sarbanes/Oxley (SOX) and NAIC Model Audit Rule (MAR) is preferred (but not required) 

Other Requirements 

• Perform other functions, duties and projects as assigned 
• Regular and punctual attendance 
• Minimal travel required (less than 10%) 

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