Sr. Revenue Operations Specialist

Location: North America (At least 4 hour working overlap with PST)

Hi there!

We're looking for a Sr. Revenue Operations Specialist to play a pivotal role in optimizing the operations that drive revenue growth for Zapier. As a subject-matter expert in revenue operations, you’ll leverage your analytical and technical skills to enhance our CRM systems, automate processes, and elevate productivity for go-to-market teams. Additionally, your ability to drive projects and collaborate across various functions will be fundamental in aligning our sales, marketing, and customer success programs.

Revenue Operations at Zapier is a dynamic team responsible for improving the effectiveness and efficiency of go-to-market programs with technology, data, and process. We identify, implement, and manage GTM tooling, bridge data and system gaps, enable go-to-market teams, and deliver insights to inform strategic decision-making.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

About You

• You have 3+ years of experience in Revenue Operations or Sales Operations. You’ve worked at a B2B SaaS company to help a growing sales organization optimize productivity through process, automation and insights. You’ve identified bottlenecks in the sales process and developed solutions to overcome them. If you’ve supported a product-led sales team, that’s a huge plus.
• Problem-solving energizes you. You are comfortable with ambiguity and can break down complex problems into achievable goals. Leading cross-functional projects energizes you, and you’re comfortable driving alignment and navigating complex organizations.
• You have expert knowledge of modern CRMs and Marketing Automation Platforms. You’ve served as an administrator for your team’s tech stack and help bridge technical gaps between stakeholders. You’ve played a key role in CRM implementations and integrations and your familiar with the Sales tooling landscape.
• You are fluent in Marketing or Sales data. You have demonstrated the ability to analyze data to identify new opportunities and drive future decisions, while effectively weighing investment versus potential business outcome. You understand which information needs to flow in and out of Marketing and Sales platforms in order to run successful campaigns. And you’ve helped to eliminate data silos that slow down execution and reporting.
• You’re an outstanding communicator. You are an excellent written communicator and are experienced creating documentation. You communicate successfully across teams at a growing organization. You ask questions to uncover the goals and motivations of your colleagues. You’re able to communicate and collaborate with technical and non-technical stakeholders to create solutions that meet business needs.
• You remain focused on impact. In RevOps, there is no shortage of work to do. You stay focused on what will have the biggest impact on the business, prioritize tasks effectively, and decide when to find quick solutions versus when to create thorough, scalable processes.

Things You’ll Do


• Collaborate with both technical and non-technical stakeholders to scope, roadmap and implement solutions to solve business problems for go-to-market teams.
• Monitor and analyze sales and marketing performance to offer strategic insights and action items to sales and marketing leaders.
• Contribute to the RevOps AI strategy by using AI to make sales and marketing more efficient and effective.
• Being on a 10-person RevOps team yields opportunities to learn and partner on special projects — assist with special projects across marketing ops, customer success ops, sales ops, analytics, enablement and tooling.
• Serve as the subject matter expert and administrator for the Go To Market tech stack (Nice to have experience with more than one of these tools: HubSpot, Salesforce, Zapier, Product-led sales platforms)

Zapier Compensation Guiding Principles

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

• Competitive: Zapier pays well among the technology sector.
• Equitable: Consistent pay practices; competency-based pay.
• Simple: Pay is well understood, and pay practices are built for scale.
• Transparent: Zapiens know how pay works, including how their pay is determined.

The pay ranges for this role are:

United States: 114,300/142,900/171,500 USD

Canada:  114,300/142,900/171,500 CAD

A Candidate's compensation package is finalized once the interview process is concluded and accounts for experience, competencies (job knowledge, skills and abilities) and internal equity. We use a competency-based approach to base pay, which means we set pay for all Zapier employees based on their competency and skills demonstrated in their role. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high level of job knowledge and skills for their current role and level while at Zapier.

For more information on Zapier’s Total Rewards please click here.

 How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

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