Sr. Salesforce BSA

ClickUp is looking for a Senior Business Systems Analyst located in India to join our IT Go To Market Systems team. As part of our IT team, you'll be responsible for supporting our Salesforce user base, maintaining day-to-day processes as well as playing an integral part in optimizing and enhancing our Salesforce platform. You will oversee the efforts of a team of System Administrators, while still being hands on in the troubleshooting, solutioning, execution and delivery of work. You will collaborate closely with other Salesforce BSA's to understand the needs and requirements of the business and own the delivery and execution for each sprint.

Here's what you'll do:

• Collaborate with other BSA's to understand business requirements and translate them into technical specifications and tasks
• Be responsible for sprint execution and delivery, overseeing the solutioning, testing and documentation of a team of System Administrators
• Own communication of sprint status, risks, blockers to teammates, stakeholders and leadership
• Serve as the primary contact with end-users to troubleshoot and triage Salesforce and other connected 3rd party application issues and questions
• Handle administrative functions and configurations including managing custom objects, fields, validation rules, workflows, flows, integrations and security
• Assist with daily record and data cleanup and help identify patterns to improve overall data integrity
• Monitor daily/monthly dashboards and reports to proactively identify and correct systems issues and ensure system functions are operating as expected
• Document key business systems processes and functionality to help deflect business questions and enable end users to find answers themselves
• Keep up to date with Salesforce releases, features and best practices

Here's what we're looking for:

• 8+ years of experience with Salesforce Sales Cloud focused on declarative development tools such as Workflows, Approval processes, Flow Builder, Lightning App Builder etc.
• 4+ years of experience with CPQ implementation, maintenance and support
• 3+ years of experience overseeing the execution and delivery of sprints
• Experience with Outreach, Chorus, ZoomInfo, Clari and other sales enablement platforms
• Experience with salesforce reports and dashboards