Sr. Salesforce Business Analyst (Hybrid)

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Description: Sr. Salesforce Business Analyst

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see, is right for you, we encourage you to apply!

Our people make all the difference in our success.

The US Region Sales Enablement team is part of the Commercial & Customer Operations (CCO) organization who is responsible for driving a high-performing sales culture, enhancing the capabilities of our sales teams, improve the "One BD" customer experience to accelerate growth and profitability.

Reporting to the Associate Director, Commercial Enablement, the Sr. Salesforce Business Analyst will serve as a catalyst for driving innovative enterprise capabilities for Salesforce.com and will be the lead product owner of Quip for the US Region. In partnership with Sales Effectiveness, TGS Organization, and US Region stakeholders -this individual will support utilization, continuous improvements, and end user adoption of Quip and various tools used by US Region associates.

Key responsibilities Include:

Salesforce

• Consult with US Region Business stakeholders and assess/recommend appropriate commercial capabilities and best practices to enable business strategies
• Key liaison between Business and TGS (IT Business Partner and Technology team) to execute commercial implementation projects to align with business strategies. This includes scoping, planning, requirement gathering, POC, application development, and managing UAT execution strategies.
• Drive continuous enhancements while maximizing overall technology investments to align with the evolving business needs
• Provide guidance on solutions aimed at targeting a boarder use case while staying consistent with long term BDX platform strategy and roadmap
• Partner with Sales Effectiveness/Commercial Operations team to curate & deliver technical training for newly deployed capabilities.

Quip

• Responsible for driving the roadmap for Quip use cases across 7 Business Units (~2000 sales associates) aligning to key priorities of our stakeholders
• Lead the change management and deployment strategy to drive adoption of Quip across the US Region Sales and Commercial Teams
• In partnership with the delegated admins, provide training content to support end user utilization (Selling Teams, Delegated Admins and Commercial Ops teams)
• Deploy Quip Account Plans to our Key Account Management team across the US Region
• Continuously drive improvement and enhancements to Account Plans as new features are released and available to deploy

Required Skills:

• 5+ years in combined Salesforce.com/CRM business analyst & admin experience (experience in Quip or other collaborative tools is a plus)
• 2+ years experience in implementing new software
• 3+ years of Project Management Experience is a plus
• Detail oriented with the ability to see the bigger picture and prioritize for long term platform strategy
• Experience with scoping and defining business requirements for sales improvements projects or capabilities
• Experience in developing content for technical deployments for Salesforce.com for Sales & Commercial associates
• Must be self-directed and able to work with individuals at all levels, including executive management (comfort in interacting with and presenting to senior leadership and cross functional teams).
• Ability to span multiple technology platforms and the willingness to become proficient in technologies over and above the required specialty

Required Soft Skills:

• Growth Mindset
• Strong change management and relationship skills required
• Demonstrated customer-centricity skills required
• Negotiation skills, Constructive Challenge
• Effective interpersonal skills
• Ability to influence without authority
• Excellent verbal and written communication skills
• Ability to multitask and comfortable in dealing with ambiguity
• Ability to work in a highly matrixed organization
• Project leadership

Education:

• BA/BS required (in lieu of a bachelor's degree, 5+ years of experience in the applicable area)
• MBA a plus

Certifications

• Salesforce Administrator 201 Certification is a plus
• Certification in PMP highly desirable

Location & Travel

• Flex Hybrid schedule for candidates based in San Diego, CA, San Antonio, TX, Vernon Hills, IL, Franklin Lakes, NJ
• 100% remote possible
• Ability to travel ~10% required

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA CA - San Diego Bldg A&B, USA IL - Vernon Hills, USA TX - San Antonio

Work Shift