Sr. Salesforce Developer

The Salesforce Developer will be responsible for the end-to-end development and support of Salesforce

applications and related data to support DOL's key business processes and applications. The incumbent will build

solutions for business problems into the Salesforce Platform including functional requirements, needed

workflows, accompanying data plans, and designing required architecture for DOL's Salesforce environment(s).

The Salesforce Developer will also develop new functionalities and solutions for the transfer of data and

applications from current access databases and applications to Salesforce.

Requirements

Support DOL's key business processes and applications through hands-on configuration and development, coordination of new development requests, and management of application integration to Salesforce;• Provide and design solutions and required architecture to business requests for DOL's Salesforce

environments;• Develop and review specifications for enhancements to DOL's Enterprise Applications and associated

database environment(s);• Design and build high-performance, reusable, and reliable Apex code with best practices;• Translate requirements defined in business, functional, and use case documents or operational artifacts

into solutions in the Salesforce Platform;• Develop and execute comprehensive system test plans, conditions, test scripts, and test cases;• Recommend and facilitate best fit solutions through accurate assessment of workflow, data, and other

process related problems;• Test bug fixes to ensure performance success as per requirements and deploy them to production;• Complete regular internal system audits and prepare for upgrades;• Provide direct support to both technical and non-technical users including but not limited to end user

issues, enhancement requests, troubleshooting various system problems, and other administrative needs

within the Salesforce Platform;• Liaise between the Agency Performance, Program Integrity, and Innovation Department and other DOL

Business Units;• Collaborate with business partners to establish suitable processes to support development and change

management activities; 3 of 4 4/6/• Assist in the creation and delivery of related user documentation and end-user training to grow the

Salesforce skillset and adoption across the organization;• Support DOL's Mission, Ethics, and Values in keeping with the general operational standards of the

department; and• Performs other related duties as required.

In practice, the position requires not only technical expertise, but also specific substantive knowledge of the

breadth and depth of the DOL business operations agency-wide, as well as the technical platforms, so that the

challenges can be met. In meeting these challenges, the Salesforce Developer must display the following job

competencies:• Supports the DOL's Mission, Ethics and Values in keeping with the general operational standards of the

department;• Develops productive relationships with our customers and builds Subject Matter Expertise in their fields

during engagements;• Understands and translates business unit functions and how information service operations, specialized

tools, and software facilitate those functions. Uses this understanding to communicate value propositions

and risk mitigation for proposed engagements and use case documents;• Demonstrates a commitment to continuously improve their knowledge of fast changing computer

programs, hardware and software through professional development;• Provides exemplary customer service in a courteous and professional manner at all times to all DOL staff

and the public we serve;• Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a

work environment that focuses on shared departmental goals;• Accurately assesses workflow, data, and other process related problems. Recommends and facilitates best

fit solutions.

Qualifications:• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related

field, or equivalent work experience• One (1) active Salesforce certification required

Preferred Qualifications:• Seven (7) + years of experience in a large enterprise setting building on the Salesforce platform, with experience in a government or state agency a plus;• Proven track record achieving desired business outcomes through defining system architecture,

identifying gaps between current and desired end-states, and delivering comprehensive solutions;• Extensive experience developing advanced Apex, Lightning Web Components, advanced complex triggers,

Visualforce pages, SOQL, scheduled batch jobs, and SOAP/REST Integrations; 4 of 4 4/6/• Professional experience authoring requirements, definition, design, and other related project and system

documentation;• Demonstrated ability to effectively identify and translate user requirements in business, functional, and

test scenarios for project of various sizes and complexity;• Ability to leverage customization of Salesforce objects, Salesforce workflows, and Process Builder to

automate processes and improve Service productivity and adoption;• Hands-on experience in data management including data cleansing, uploading data using data loader,

creating validation rules, pick list values, and lookup filters to ensure data quality;• Demonstrated experience designing custom objects, custom fields, picklists, page layouts, workflow,

approval processes, validation rules, custom tabs, Visualforce pages, and email generation according to

application requirements;• Strong knowledge of Salesforce configuration capabilities and be able to recommend best practices and

identify areas where custom development is required;• Proven experience and knowledge of Agile methodologies and running projects on Agile;• Strong understanding of environment management, release management, code versioning best practices,

and deployment methodologies;• Intermediate proficiency with Microsoft 365, including Word, Excel, PowerPoint, Visio, Teams, and SharePoint;• Creative problem-solving and critical thinking skills, with the ability to independently analyze complex problems and recommend solutions;• Highly organized and able to maintain detailed documentation on processes, standards, and projects;• Exceptional time management and prioritization skills, with the ability to effectively delegate and multitask;• Ability to work independently and collaboratively with technical and non-technical staff, as well as upper

management and across organizations;• Strong written and oral communication skills with the ability to clearly communicate and provide

technical support to both technical and non-technical audiences