Sr. Scrum Master

Come build the next-gen fintech at Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With a new, state-of-the-art HQ in Scottsdale, AZ - plus growing presences in San Francisco, New York City, and Chicago - we're entering our next big chapter.

Make your mark on what's next in fintech with Zelle®.

Overall Purpose

This role is responsible for support of scaled Agile ceremonies, mentoring/coaching other Scrum Masters, and maturing the operation of Agile/Scrum team processes and activities. This includes assisting/facilitating Big Room Planning and scrum of scrums. At a team level, this includes organizing and facilitating daily stand-ups, sprint planning and sizing sessions, backlog grooming sessions, end-of-sprint ceremonies and creating dashboards & reports to show team productivity.

Essential Functions

• Coach/Mentor Scrum Masters, Product Owners, and stakeholders on Agile principles and practices
• Coach the scrum team and larger organization on how to use Agile/Scrum practices, disciplines, and value to be consistent, effective, and productive team(s)
• Build a trusted and safe environment within the team and coach team members to work effectively through self-organization, accountability, and driving team ownership of building successful outcomes
• Work closely with portfolio, program, and project management to ensure release plan alignment and dependency identification/tracking for program/project schedules and delivery
• Drive preparations for successful Big Room Planning sessions through collaboration with Product Owners, Tech Leads, and Portfolio Leads on align priorities and dependencies of epics and stories
• Facilitation, participation, and impediment removal during Big Room Planning preparation, Big Room Planning breakouts, and weekly scrum of scrums
• Experiment with and integrate processes & tools that encourage continuous improvement
• Lead initiatives and implement improvements to the Agile transformation, Agile practices (e.g. sprint planning, story grooming, retrospectives), velocity, and alignment to business outcomes
• Work closely with Product Owner, Tech Leads, Portfolio Leads, and stakeholders to understanding of the product strategy, vision, and priorities to ensure development delivery is aligned
• Coach Product Owners on proper story writing practices to ensure backlog items are clear and concise with acceptance criteria to ensure 'as-expected' results for each sprint deliverables
• Develop and maintain backlog management processes and ensure that security, infrastructure, and operational requirements are represented by stories in the backlog, prioritized appropriately, properly groomed, and accepted by the applicable team(s)
• Drive sprint planning to ensure Agile/Scrum teams are set for success in their commitments
• Remove impediments at a Scrum team and Scrum of Scrums level to ensure continuous flow at a team and portfolio level
• Create partnership and coordinate with partner functions to ensure team's development work is reviewed in a timely and efficient manner
• Create dashboard and reports that provide consistency and productivity metrics and can provide teams and the organization with relevant product delivery status
• Drive Agile / Scrum transformation & standardization across all teams

Minimum Qualifications

• Education and/or experience typically obtained through completion of a Bachelor's degree in Bachelor's degree in Computer Science, Information Systems, or Scrum Master Certification (CSM)
• Minimum 8 years Agile, Scrum, project management, leadership or related experience with a software development team that applied Scrum principles, practices, and theories
• Experience in financial institutions or similarly regulated industries and software development processes with background in the data processing environment, application systems, and communication systems
• Demonstrated leadership ability, business acumen, and industry knowledge to lead efficient Agile Teams and their goals
• Demonstrated Scrum of Scrum or Release Train Engineering experience
• Requires applicable knowledge of the technologies use by the Scrum team
• Requires deep understanding of patterns and techniques in managing Sprint ceremonies, handling of bugs/defects, and variations of leading productive teams
• Requires working knowledge of Agile tools/practices (e.gJIRA, Kanban, Scrumban)
• Excellent written and verbal communication skills
• Strong interpersonal / relationship management skills

Preferred Qualifications

• Additional related education and/or experience preferred
• Agile Certifications
• People leadership

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Early Warning Services is an affirmative action and equal opportunity employer.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• 12 weeks of Paid Parental Leave
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.