Sr. Security Program Operations Manager

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

The Sr. Security Program Operations Manager, reports to and acts as the VP, Security Program Operations adjutant in matters concerning the efficient and effective operations of the Security department. This position will oversee the development, and support of streamlined operations, including reporting on key metrics to provide insights and identify opportunities for improvement and correction.

Overall Purpose

The Sr. Security Program Operations Manager, reports to and acts as the VP, Security Program Operations adjutant in matters concerning the efficient and effective operations of the Security department. This position will oversee the development, and support of streamlined operations, including reporting on key metrics to provide insights and identify opportunities for improvement and correction.

Essential Functions

• Establishes and contributes to an array of business objectives within the security function. Partners with VP, Security Program Operations to develop and execute strategy for initiatives, tracks and monitors progress.
• Responsible for providing Security Program Operations oversight on team/ portfolio and managing multiple interrelated programs/ projects within the overall security function.
• Establish and implement program and project management methodologies and best practices for alignment with enterprise processes and improved efficiencies and maturity. Proactively works with project teams to mitigate risk and troubleshoot issues. Assesses, prioritizes and facilitates a framework to view a cohesive body of work/ projects that are interdependent of the security function within the organization.
• Develop frameworks for project/program delivery and operational maturity including governance, guides, templates, and tools.
• Develop and document relevant metrics to demonstrate the effectiveness of security programs and services in support of short- and long-term initiatives.
• Creates and facilitates the use of metrics and data visualization tools to report and draw insights on portfolio status and risk levels (programs, controls, etc.). Provides recommendations to supports decision-making at the team or organizational level and improve efficiency.
• Provide support for developing and updating the Security Department's strategic plan.
• Actively engage in the annual budget planning cycle to ensure planning includes appropriate and sufficient activities and resources. Partners with Finance to track and identify opportunities to maximize spend.
• Ensure alignment between the Security Department's strategic plan and its financial plan; between the Department's programs and strategy; and between the IT strategic plan & programs and the Security Department's strategic plan & programs.
• Assist in the management of compliance assessments and other engagements along with the resolution of audit or other findings and issues.
• Own and manage documents related to the resiliency of security operations, including the Business Impact Assessment, the Business Continuity Plan(s), crisis response documents and others.
• Supports the Security Operations teams with reporting progress on specific initiatives to IT and Product Development, including highlighting status and metrics, alignment of resources, and facilitating planning sessions.
• Partners cross functionally to ensure employee education programs are comprehensive in the areas of Security and Risk. Tracks teams' external development
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor's degree in business, Project Management and/ or Computer Science or related field.
• Minimum 8 years direct and/or related experience in program management, data analytics or managing complex projects.
• Strong business acumen with knowledge and understanding or business issues, priorities, goals and strategy is necessary.
• Advanced understanding of intake and planning processes with the ability to inform and recommend best practices and methodology for portfolio management, including budgeting.
• Advanced proficiency with metrics/ data and developing reporting in excel; Advanced proficiency in PowerPoint creating board-level presentations.
• Technical acuity to inform and influence data requirements in the development of dashboards and data visualization tools.
• Familiarity with Agile and Waterfall program management frameworks
• Strong communication skills with the ability to influence stakeholders.
• Great collaborator and team player
• Background and drug screen

Preferred Qualifications:

• Experience working as a part of Information Security Teams and/or Information Technology
• Teams/SharePoint Management
• Power BI experience
• JIRA
• KPI/KRI development
• Project Management Professional (PMP) certification is beneficial.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.