Sr. Service & Support Team Specialist

General Information

Ref #:

20230032811

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States

Description & Qualifications

Description

The Senior Service & Support Team Specialist has the responsibility of managing the day-to-day activities. Mentoring people, support processes and technology that will improve the operational performance of the team. Must have the ability to manage difficult customers and build strong working relationships both internally and externally.

Duties and Responsibilities:

This position will operate under the direction of the Manager

Ensure that all processes are executed appropriately and in a timely manner

Operates as the subject matter expert

Continuously looking for improvements in operational processes

Contributes to coaching and mentoring the team

Assist in managing the workload and ensuring coverage in the event of unexpected absences

Serves as the first point of escalations and acts as a technical resource for the team.

Attend and/or lead recurring service calls, business reviews and project de-briefs for assigned customers

Performs other duties as assigned by manager

Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties and internal team

Team Lead's dominant responsibilities are project management, tracking and supporting the team on key deliverables.

Qualifications

Required Qualifications:

Knowledge of US and Canadian payrolls required, CPP, FPC preferred

6 or more years UKGPro experience, including SQL and advanced BI skills

Proficient using the Microsoft Office Suite software, Outlook, Word and Excel

Ability to collaborate effectively with a diverse group of individuals at all organizational levels.

Excellent written and oral communication skills

Strong organizational, problem-solving, analytical skills, manage priorities

Strong interpersonal skills

Preferred Qualifications:

Associate's degree or equivalent, six years or more of related experience, or equivalent combination of education and experience

FPC/CPP Certification

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].