Sr. Site Reliability Engineer

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

To create and maintain the next generation of application infrastructure and to be responsible for reliability, automation and scalability using and the latest best practices.

Essential Functions

• Design and implement software and tools to improve the performance - availability, scalability, and latency, while delivering end products to customer with the highest efficiency and meeting all security standards
• Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.
• Create an efficient monitoring infrastructure using existing (or new) tools like Zabbix, AppDynamics, ThousandEyes, etc.
• Evaluate capacity of the application on a continuous basis to provide stats to the Product/Business teams and provide an efficient path to scale the infrastructure for future needs
• Identify performance bottlenecks and work with other infrastructure teams to troubleshoot and resolve issues.
• Implement standards across multiple disciplines, systems and practices to improve the overall application delivery.
• Work directly with development teams to provide feedback and technical requirements to the software development lifecycle.
• Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.
• Participate in a 24X7 on-call rotation and act as an escalation point for the application and other underlying systems.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education or experience equivalent to a Bachelor's degree in computer science or engineering
• Proven related work experience in a medium to large scale enterprise.
• Hands-on experience in writing bash/shell scripts, Linux systems administration
• Hands-on experience in writing custom cookbooks in Chef
• Working knowledge of Source control management (Git/BitBucket/SVN)
• Experienced with security and encryption protocols.
• Comfort with facilitating collaboration, open communication and reaching across functional borders
• Ability to work and multi-task in a fast paced environment.
• Excellent oral and written communication and interpersonal skills.
• High level of customer responsiveness, excellent documentation and communication skills and attention to detail.
• Background and drug screen.

Preferred Qualifications

• Strong programming skills in one or more of the following languages: Java, ruby, python, JavaScript and GO
• Hands-on experience in supporting applications in a 24X7 customer-facing production environment
• Strong knowledge of CI/CD workflows
• Ability to take ownership and support application
• High level understanding and hands-on experience on TCP/UDP/IP protocols
• Hands-on experience in F5 configuration and administration
• Hands-on experience in one or more core and middleware technologies like - tomcat, IBM MQ & Springboot, VMware, Pure Storage, NAS, NetApp
• Working knowledge of RDBMS systems like Oracle, MySQL and Aurora
• Working knowledge of AWS, Docker, Kubernetes, Swarm

#LI-HG1

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The pay scale for this position in CA and NY in USD per year is:

a minimum of $160,000;

a maximum of $180,000

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on legitimate factors considered at the time of job offer.

Early Warning Services takes into consideration a variety of legitimate factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• 12 weeks of Paid Parental Leave
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.