Sr. Specialist, Customer Care Operations Project Mgmt

DIRECTV is seeking a Sr. Specialist in Customer Care Operations Project Management for our Sales and Service organization. This leader will be responsible for performing non-technical project or program management work focused on internal DTV projects or programs. The Sr. Specialist typically manages these projects/programs from initiation through delivery. The incumbents are responsible for meeting the project/program requirements by applying project management skills, tools, and techniques to manage the project/program scope, quality, schedule, budget, resources, and risk. While this is not a supervisory role, this individual contributor will be critical to the DIRECTV Sales & Service organization's ability to successfully attain their business goals. Additional key responsibilities of this role include:

• Responsible for project/program tracking and analysis regarding the execution of marketing campaigns and activations.
• Manage relationships with internal & external clients to make sure that strategies and objectives are turned into actionable tasks.
• Develop & deliver strategy and performance readouts to leadership.
• Work with marketing, communications, brand, legal and product teams to manage projects and partnerships to drive business success and optimization.
• Conduct end to end project management of multiple large projects and may also manage sub-components of a large program.
• Define project/program scope and objectives, guides activities of a project/program team, identifies resources, and establishes master timeline for deliverables.
• Foster strong relationships with internal and external stakeholders to champion project(s) across the entire organization. Develops detailed work plans, schedules, estimates, resource plans, and status reports.
• Anticipate risks and devise contingencies to manage them.
• Conduct project/program meetings and responsible for project/program tracking and analysis.
• Ensure adherences to quality standards and reviews project/program deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

What you'll need to be successful:

• Typically requires 5 - 8 years of experience
• Bachelor of Science or Bachelor of Administration degree or equivalent experience preferred
• PMP Certification desired
• Thrive in fast-paced environment, with ability to prioritize and balance multiple projects with tight deadlines
• Strong problem-solving skills
• Self-starter who takes initiative
• Excellent written and verbal communication skills
• Ability to navigate large organization to develop strong cross-functional relationships
• Can-do, positive attitude and a roll-up-your-sleeves approach; personable and flexible to changing demands of the business

Still considering a future with us? At DIRECTV, we're connecting the world with the coolest tech and entertainment. Our people are empowered and thrive in a culture of learning, diversity, and collaboration. Our passion to serve extends beyond our customers to our employees. Our innovation is driven by an inclusive and collaborative environment where your voice is heard, and opportunities are limitless. Go ahead - apply so you too can join the #WeAreDIRECTV movement.
This is a remote position that can be located anywhere in the United States. #LI-Remote
A career with DIRECTV comes with big rewards:
This position can earn between $79,420 - $144,210, depending on skills, experience, and geographic location, not to mention all the other amazing rewards that working at DIRECTV offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.
Apply today!