Sr. Specialist, Customer Insights

The Sr. Specialist, Customer Insights use data to discover insights about the customer experience at our events. This individual will help to impact changes and improvement in Gartner's world class events.

What you will do:

• Assist in the development, management, and execution of specific research projects.
• Ensure project deliverables meet the needs and standards of executive-level stakeholders.
• Play a crucial role in analyzing and interpreting data to provide valuable insights to drive business decisions and strategies.
• Manage communications with external executive-level professionals.
• Aid in the synthesis and translation of feedback into actionable insights and innovative recommendations.
• Enhance existing reports and dashboards to ensure they are documented and well organized.
• Work closely with data analysts, market researchers, and other team members to ensure data integrity, consistency, and accuracy.
• Build and maintain strong relationships with internal stakeholders across multiple business roles.

What you will need:

• Minimum of a bachelor's degree with a focus in market research, business, statistics, psychology, or similar social science
• 2-4 years of primary research experience in qualitative and quantitative research with exposure to research methodologies, survey design, and data collection techniques.
• Proven experience in customer insights analysis, market research, or a similar role.
• Familiarity with the tasks associated with the planning and execution of one-on-one interviews and focus groups would be helpful.
• Advanced Microsoft Office and Google Suite capabilities a must.
• Strong communication skills required.
• Should be detail-oriented and able to operate independently on multiple tasks simultaneously.
• Exposure to the B2B research preferred.
• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Willingness to travel for multiple days at least 3-4x per year.

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Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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Job Requisition ID:79117

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