Sr. Staff Engineer

Company Description

Role: Sr. Staff Engineer

Location: 100% Remote

Duration: 3 Months C2H

Visa: Only GC and USC 

Skill : Strong Java application development experience, AWS, amazon Connect, contact centre, Lenes etc.

Position Description

Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a friction-less experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Qualifications

• Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects

• Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch

• Expert experience using multiple programming languages including Node.js, Python, C#

• Experience implementing infrastructure as code using Terraform

• Experience integrating with internal and external applications

• Expert in one or more areas of software, data, systems design, development, deployment and operation

• Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions

• Expert in data ingestion and transformation

• Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery

• Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM

• Communicate effectively with a diverse team and fosters a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.

• Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.

• Experience working in an Agile environment (Scrum, Kanban, SAFe)

• AWS Certifications at the Associate, Professional, or Specialty level

 Experience

• 6+ years of experience in Contact Center technologies and Cloud Architecture

• 6+ years of professional software development experience

• 3+ years’ experience with architecture and design

• 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots

• 3+ years of experience using Terraform as Infrastructure as Code

• 4+ years of experience in open-source frameworks

• 1+ years of people management experience

Education

• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Thanks & Regards, 

Neelam Patel

Talent Acquisition Specialist

D: +1 908 448 0445

Neelam@linktms.com 

8 Campus Dr, Parsippany-Troy Hills Township, 

Parsippany, NJ 07054 

www.linkedin.com/in/neelam-patel-865284239

Additional Information

All your information will be kept confidential according to EEO guidelines.