Sr. Staff Technical Writer

About the role

Please note, this team is hiring across all levels and candidates are individually assessed and appropriately leveled based upon their skills and experience.

What’s in it for you

You will be responsible for delivering the documentation for the software releases and solution design guides. She/he must be an experienced technical writer with knowledge about SD-WAN and security technologies, able to deliver high quality content. You will partner closely with the engineering and product teams providing feedback and process improvements to ensure the contents are delivered on time.

What you will be doing

• Creating technical documentation efforts for SASE Software releases including solution design guides.
• Working closely with engineering and Product teams to create high-quality technical content.
• Tracking and managing multiple projects across the team in a fast-paced environment.
• Identifying and addressing feedback from the field and customers to improve content quality.

Required skills and experience

• 5 years of writing technical documentation for networking technologies.
• Excellent writing skills in English.
• Excellent communication skills, and experience collaborating with internal customers and stakeholders.
• Ability to grasp new technologies quickly and to manage multiple projects simultaneously.
• Experienced in networking, SD-WAN and security technologies.
• Passion for writing high-quality technical content.

Education

• Bachelor’s degree in technical writing, journalism, communications, or a related field required, MS/MA strongly preferred.

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