Sr. System Administrator - Contingent

Job Title: Senior System Administrator

Location: Norco, CA

Job Type: Full-time

Job Summary:

The Senior System Administrator plays a pivotal role in managing and maintaining IT systems within Zone D, with a specific emphasis on VOIP (Voice Over Internet Protocol) and CCAS (Call Control and Application Server) platforms. This position involves troubleshooting complex issues, implementing system updates, and ensuring optimal system performance. Collaboration with network administrators and other IT professionals within the division is vital to achieve the organization's IT objectives.

Key Responsibilities:

1. IT Systems Management: Manage and maintain IT systems within Zone D, with a strong focus on VOIP and CCAS platforms, ensuring their reliability and functionality.

2. Complex Issue Resolution: Troubleshoot and resolve complex technical issues related to systems, applications, and hardware to minimize downtime and maintain operational efficiency.

3. System Updates and Upgrades: Implement system updates, patches, and upgrades to keep the systems secure and up to date with the latest technologies and best practices.

4. System Performance Optimization: Monitor and optimize system performance, identifying and addressing bottlenecks, latency, and other performance-related challenges.

5. Security Compliance: Implement and enforce security measures to safeguard systems and data from security threats, unauthorized access, and breaches.

6. Documentation: Maintain comprehensive documentation of system configurations, procedures, and changes for future reference and audit purposes.

7. Collaboration: Work closely with network administrators and other IT professionals within the division to ensure seamless integration of systems and to address cross-functional IT challenges.

8. User Support: Provide technical support to end-users, assisting them with system-related issues and ensuring a positive user experience.

9. Training and Knowledge Sharing: Conduct training sessions and share knowledge with team members to enhance their expertise and understanding of the systems.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).
• Relevant certifications, such as Microsoft Certified Systems Administrator (MCSA) or equivalent.
• Minimum of 5 years of experience in system administration and management.
• Proficiency in VOIP and CCAS systems is highly desirable.
• Strong problem-solving and troubleshooting skills.
• Knowledge of system monitoring and management tools.
• Familiarity with system virtualization and cloud technologies.
• Strong communication and collaboration abilities.
• Must have at least a Secret Clearance

This role is contingent upon award.