Sr. System Technologist - US Remote

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The West Region Strategic Project Team works with customers across the Western US ranging from Texas in the East to Washington in the North and California in the South and all states in between. Our team is part of Motorola’s Software Deployment and Video Integration organization and through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our customers’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
Job Description

Reporting to the West Region Program Director the Sr. System Technologist will be responsible for the delivery of the overall software system's hardware infrastructure and the configuration of the systems network connection and server components. The group deploys hardware and equipment associated with on-premises deployments in the public safety market for government and municipal projects. The team follows Standard Operating Procedures to continually strive for standardization and reuse. The candidate must have a background in information technology including IP Networking, VMWare, High Availability Systems, Microsoft Windows Server, Microsoft SQL, and configuration of at least one family of firewalls. Qualified candidates must be able to troubleshoot difficult technical issues and provide technical leadership and guidance team members. Ideal candidates will have a philosophy of life-long learning. Some travel is required.

Responsibilities: 

• Coordinates and implements customer installation activities in a time-sensitive manner
• Ensures customer delivered systems are fully functional and available for software deployment
• Owns Disaster Recovery (Hot/Standby) fully redundant system performance and switchover.
• Performs software updates, system upgrades, data backup/restoration, and troubleshooting
• Troubleshoots system issues, network issues, and infrastructure problems 
• Knowledge or use of scrum methodology and available tools to manage project tasks (eg. Scrum, Kanban Board, LeanKit)
• Understands Public Safety customer environments for product security and reliability.
• Delivers solutions within the context of a defined product, standard interfaces, and limited flexibility.
• General software and IP networking skills are critical. Must be a Problem solver.
• Writes Standard Operating Procedures.
• Identifies product defects and monitors resolution from engineering to customer acceptance.
• Complies with corporate requirements and training.
• Tracks billable hours for project work completed.

Preferred Qualifications:

• Bachelor’s degree preferred
• 7+ years of experience in Enterprise, Public Safety or Government Systems Deployment, preferably deploying Motorola Public Safety Products.
• Experience in at least one of the following is required:
  • Systems Integration 
  • System Test
  • System Support
  • Information Technology.
• Public Safety experience in these areas is preferred
• Working knowledge of the following areas:
  • Microsoft Server 2016 and later
  • Microsoft SQL Server 2017 and later
  • VMware, VMware ESXi hypervisor, managing Virtual Machines
  • SCOM Operations Manager
  • Networking Expertise: Uses tools, packet capture, traffic analysis, etc
• Must be a self-motivated team player
• Must have excellent communication skills
• Should have general networking knowledge and ability to debug TCP, UDP connections
• Knowledge of packet capture tools
• Willingness to travel 25% - 50% of the time

Security Clearance Requirement:

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

This position is a remote position and candidates can be located anywhere in the US. It is extremely preferred that candidates live in the Western United States (California preferred)

Salary Range: $93,620 - $180,000 per year

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Basic Requirements

• 7+ years of professional experience including product deployment and integration, product testing, and/or product development.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be able to obtain background clearance as required by government customer

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.