Sr. Systems Admin

THE COMPANY

Welcome to the future of entertainment. At Cosm, we’re redefining the way the world experiences content through pioneered technology that expands the realm of what’s possible. Our immersive venues bridge the virtual and physical worlds, connecting people and bringing them together in, what we call, Shared Reality. After all, innovation is in our DNA. We have a 75-year history of building the best technology in the world, including both the displays and structures as well as the software and content. From sports and entertainment to immersive art and education, we’re providing sensorial experiences for every type of fan. As we continue to expand, bringing Cosm to new cities and countries, our goal is to continue sparking shared passions and to provide guests across the globe with experiences they need to feel to believe.

Venue IT Team

The Venue IT team at Cosm is a brand-new support team tasked with building, maintaining, and operating its IT infrastructures. As part of this groundbreaking team, you’ll be part of a group of talented and motivated individuals that will help build systems and operations from the ground up. This is an opportunity to be on the ground floor and support building the site and the team, and operations.

LOCATION: Los Angeles, CA

REPORTS TO: Sr. Director of Venue IT

THE POSITION

Cosm is looking for an experienced systems admin to join the Venue IT Infrastructure team as a critical member to help build the infrastructure for Cosm’s new entertainment venue and a global operations center. The ideal candidate would design, deploy, operate, and maintain the venue’s and ops center’s system architecture. Cosm seeks a team member experienced with Windows OS, AD, O365, VMware, Okta SSO, cloud systems, storage infrastructure, and automation. Familiarity with systems related to the operation of an entertainment venue, including F&B and Ticketing, is a major plus.

For CA-based applicants: The base salary range for this position is $120,000 - $140,000 annually

Responsibilities

• Collaborate with leadership, engineers, and vendors to build new solutions for On-Premise and SaaS providers (AWS)
• Design and implement all services for new venue buildout including domain, AD, DNS, alerting, monitoring, storage systems, SaaS-based services, and many others.
• Contribute to high-level strategic decisions with the rest of the engineering team.
• Act as part of the Ops Center team as Tier 2 and 3 support in monitoring the overall infrastructure for all venues.
• Provide quality documentation and training on system designs, best practices, and operational procedures to other system admins and IT Specialists.
• Drive efficiencies through process automation to optimize operations and ensure service uptimes and adherence to internal SLAs.
• Participate in remediation efforts, performing system maintenance, and regular patching.
• Proactively monitor KPIs and address areas of improvement
• Participate in efforts to increase monitoring, logging, and signaling capabilities

THE PERSON:

We’re looking for someone that is resourceful, passionate, and motivated. This candidate should be innovative and forward-thinking with the capacity to respond to changing requirements and evolving business. The ideal candidate should also be very detailed oriented and have rigorous attention to detail. At Cosm, we embrace these qualities, as we push the boundaries in the immersive space.

Personal Characteristics:

• Problem Solver: You love a challenge and problem-solving is your major trait. Work with the tools on hand to solve unique problems in a unique space.
• Varied Skillsets: You have several different skills and be able to blend both the technical, scientific, and analytical sides of systems administration.
• Technical: You should have an extensive tech background and be interested in the development of systems methodology and technologies.
• Passionate: You love the world of entertainment and technology. You believe in the blending of the two industries and how the two work together in creating new experiences.
• Organized: Cosm has several initiatives looking to grow and expand with the business. You should be able to manage and maintain several projects at the same time.

Qualifications:

• 10+ years of experience in IT
• 5+ years of experience as a Systems Administrator or relevant experience.
• 5+ years of Microsoft Systems administration in an enterprise-level environment (AD, DNS, DHCP, etc).
• 5+ years of VMware administration, backup and maintenance (vCenter, vSphere, vMotion, etc).
• 2+ years of experience with writing scripts and IT process automation – PowerShell, Python, etc.
• 2+ years of Experience with identity management infrastructure/architecture with multi-factor authentication (Okta) with understanding of standard authentication protocols such as LDAP, Active Directory, SAML, and OAuth.
• Experience with ServiceNow ticketing system.
• Experience with monitoring and alerting systems including, LogicMonitor, Grafana, Xmatters, etc.
• Experience with Networking Infrastructure, WAN Design, and Administration.
• Experience with cloud architectures, and platform such as Docker, Kubernetes, AWS in a multi-region deployment.
• Experience with automation/configuration management software (Ansible, Salt, Chef, etc..).
• Microsoft Certified: Server Administration, AD, etc
• Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field or equivalent work experience.
• Knowledge of ITIL best practices.
• Ability to quickly grasp technical issues and offer solutions.
• Excellent verbal and written communication skills.
• Outgoing and enthusiastic personality.

Work Environment:

• Available for overtime and weekends as the schedule varies depending on site operational needs; flexibility required.
• Must be able to work during a live production, with loud noise levels, and busy environments (non-office environment)
• Ability to maneuver around an entertainment venue and walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment
• Comfortable lifting heavy objects up to 40 lbs

Cosm is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee