Sr. Systems Analyst

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division
The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

• Provide support on various new M&A / planned Projects on IT collaboration services
• Sync up with various global IT teams/ Leaders / Business users and understand the problem statements and provide solutions
• Coordinate with various vendors on different solutions/support
• Proactive and reactive monitoring of Unified Communications and collaboration tools (ex: Cisco IPTEL, Skype for Business PBX, AudioCodes, MS Teams, Sonus SBC, Cisco AV systems, WebEx, zoom meetings, Zoom Rooms, Zoom Phone, etc)
• Implementation of AV solutions
• Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
• Provide ideas and assist with the creation of documentation and training material for external and internal content
• Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
• Expertise knowledge with all of the Collaboration products like Zoom, WebEx, Skype offerings, and integrations

Minimum Qualifications

• Bachelor's Level Degree in Computer Science, Information Systems or related field
• Minimum five (5) years of relevant work experience

COVID-19 Vaccination Requirement: Proof of full COVID-19 vaccination is required where permitted by law. KLA will consider reasonable accommodation as provided by applicable law. Please note that accommodation may not be possible where vaccination is required for an essential function of the position, including for international travel or customer site access.

The company offers a competitive and comprehensive benefits package including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, financial planning benefits, employee assistance program (EAP), paid time off and paid company holidays, family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.