Sr. Systems Engineer, SRE

Lucid Software is the world leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. At Lucid Software, we empower our employees to take ownership of difficult challenges and work autonomously toward solutions. Our employees and teams embody our core values of teamwork over ego, innovation in everything we do, taking initiative, empowerment & ownership, and passion & excellence in every area in their day-to-day work and recognize we can only achieve our full potential together. As a result, Lucid Software is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive.

As a Sr. Systems Engineer in Site Reliability Engineering at Lucid, you will be helping to build out next generation infrastructure all the while improving the status quo. Ideally, you are passionate about new opportunities and have a demonstrable track record of success in delivering measurable enhancements to infrastructure including scaling out to multiple regions, automated machine provisioning, infrastructure change management pipelines, hardware performance, and centralized governance. Building a reliable, scalable, and high-performance platform requires extraordinary technical expertise, a sound understanding of the fundamentals of various operating systems, and practical experience.

We are looking for extraordinary Engineers who have experience building infrastructure that supports a vast number of customers. You will have significant influence on our strategy by helping to define the infrastructure road map, drive the system architecture, and spearhead best practices to create and improve Lucid's internal and external platform. A commitment to teamwork and strong communication skills (to both business and technical partners) are absolute requirements. If you know how to deliver, are deeply technical and highly innovative, and relish the opportunity to delight customers with pioneering solutions to challenging problems, we want to talk to you!

• Design, develop, test, deploy, maintain, and improve OS level system components
• Diagnose and fix issues related to hardware outages
• Monitor system performance and maintain contractual service level agreements
• Manage project priorities, deadlines, and deliverables
• Support and develop engineers by providing advice and coaching when needed
• Other duties as assigned

Requirements:

• BS Degree in Computer Science, Information Technology, related technical field, or equivalent practical experience
• Proficiency in one of the following: Python, Ruby, Bash or Powershell
• Expert in one of the following: Ubuntu, Amazon Linux, OpenSUSE, Windows Server, Debian, CentOS or RHEL
• 5 years of industry experience
• Experience building scalable, robust infrastructure

Preferred Qualifications:

• Experience with configuration management tools such as Chef, Puppet, and/or centralized governance tooling
• Has contributed to large infrastructural changes across an organization
• AWS experience a bonus
• Experience working with infrastructure as code tools such as Terraform or CloudFormation
• Can easily thrive working in an energizing environment