Sr. Systems & Network Engineer

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

About Our IT Team

At ITS we see Information technology as a core enabler in delivering complex third-party logistics services at scale. ITS continues to invest in transforming its applications and infrastructure to support business growth and set us apart in the marketplace. An increasing percent of ITS IT spending is now allocated to innovation and transformation initiatives with the goal to rapidly leverage the following significant technology shifts to maximize business gain:

• Leverage public cloud to deliver elastic infrastructure for increased business agility, scalability, and resiliency.
• Use of the latest data analytics platform for informed decision-making, driving business outcomes, and uncover new opportunities with data-driven insights.
• AI and automation to improve efficiency and to speed up business processes and results.
• Digital apps to reinvent the workplace to boost employee productivity, agility, and digital dexterity through an engaging and intuitive work environment (employee experience).

About the Position

The Sr. Systems & Network Engineer is a senior level engineering position within IT Services. The engineer is expected to provide technical leadership in supporting ITS's systems and network infrastructure in support of business operations. The engineer is expected to have expert level knowledge of the technical architecture and infrastructure components (hardware, systems software, network topology and configuration). The engineer is expected to play a role in the evaluation, selection, design, and delivery of technical solutions to support application development projects and/or that support the technical infrastructure, while adhering to industry standards and best practices. This person is expected to be able to assign tasks and monitor the work of less senior engineers.

Essential Job Functions

• Hands-on experience in ITS' technologies. Exhibits initiative to learn new technologies related to ITS's target architecture.
• Designs enterprise-wide infrastructure solutions and their specifications and configuration. Possesses a deep understanding of ITS's enterprise architecture, server and network hardware, network design, systems software and tools, and vendors.
• Relied upon as an expert in relevant technical subject areas. Expert level skill in conducting evaluations and selection of new products and technologies being considered for use.
• Able to apply business knowledge and insights to design sound solutions. Continually seeks to expand on business knowledge.
• Provide 24X7 support for telecommunications, wired and wireless networking, computing & storage infrastructure, and Azure cloud platform.
• Implement necessary information security controls for all infrastructure components.
• Work with vendors and service providers to ensure services are being provided in an efficient and effective manner.
• Communicate well in a small group setting. Able to present technical ideas and influence outcomes.
• Proactive in providing input to principal-level engineers and/or managers with respect to technical issues or decisions under consideration.
• Provides leadership in proactively recognizing and resolving issues. Continually strives to improve ITS's technical infrastructure and make improvements in processes and practices.
• Works independently without supervision. Can be relied upon to deliver quality work.
• Engages staff at all levels efficiently. Assign tasks and monitor the work of less senior engineers.
• Perform on-call responsibilities for production support of ITS enterprise infrastructure as needed. This may be required on off-hours or on weekends.
• Performs special projects as assigned.

Basic Qualifications

• Bachelor's degree from a four-year college or university
• Additional professional and management education is highly desirable.
• 5+ years of experience as a senior systems and network engineer
• Strong background in infrastructure technologies, have experience in a similar technical role in a multi-billion dollar global corporation, and possess evidence of distinguished performance in leading enterprise-wide technology and process transformations.

Other Qualifications

The individual must be self-motivated, able to communicate effectively with all levels throughout the company. Must have a strong ability to collaborate with a team of technical staff members who specialize in infrastructure technologies. Must be willing to work flexible hours when required to accomplish tasks during non-business hours.

• Technology - Possess strong hands-on experience in the following:
  1. Hardware, operating systems, systems software, and communications technologies including VMware virtualization, RH Linux, Windows Server 2016+, Intel-based servers.
  2. Storage systems and applications including RAID, NAS, SAN, Veeam backup software.
  3. Systems and network monitoring tools such as Logic Monitor, Datadog, etc.
  4. Network technologies and products including Cisco routers, Cisco switches, Fortinet SD-WAN, TCP/IP, SMTP, SNMP, and Cisco Meraki wireless communications.
  5. Email, collaboration, and office productivity tools such as in Microsoft 365 and 8x8.
  6. Security tools including Active Directory, Azure AD, Fortinet firewalls, Crowdstrike Falcon, Microsoft Defender 365, SIEM tools.
  7. IT Service Management tools such as ServiceNow
  8. Building and operating standardized/normalized, automated, secure, and self-service cloud platforms for engineering teams, Infrastructure as Code (IaC), and DevSecOps. Experience in Azure is highly desirable.

• Quality - Demonstrates accuracy and thoroughness in resultant work products; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Expected to be diligent with figures and demonstrate accuracy and thoroughness in resultant work products, especially with costs, contracts, project plans, and reports.

• Process Maturity- Look for opportunities for synergy and efficiency and implement processes to improve the quality of services delivered. Elevate process maturity to support these business goals:
  1. Improve the reliability and performance of business processes by ensuring that IT systems and services successfully underpin these processes.
  2. Enable business growth goals by implementing world class processes in service design, transition, and operations.
  3. Enhance the flexibility and adaptability of IT services to quickly meet new business requirements and market developments.