Sr. Technical Analyst - Hybrid

Auto req ID: 22168

Title: Sr. Technical Analyst - Hybrid

Job Function: Information Technology

Location: MUSEUM

Company: Harley-Davidson Motor Company

Full or Part-Time: Full Time

Shift: SHIFT1

A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI's top tourist destinations for visitors from around the globe. Join the H-D Museum as a Sr. Technical Analyst - Hybrid and help create an experience that will stay with visitors for a lifetime.

Job Summary

This Sr. Technical Analyst - Customer Interaction role is within the Customer Interaction portfolio in the Digital Office and supports the H-D Museum and other customer lead management functions. The Sr. Technical Analyst is the point-person for demand management, defining the needs of business stakeholders, gathering and documenting requirements, developing cost estimates, and recommending technology solutions that deliver value. The Sr. Technical Analyst oversees the documentation of requirements across multiple projects or products, performing the tasks themselves or managing the work of one or more business analysts. The Sr. Technical Analyst monitors system performance and defects to ensure it is meeting agreed upon service levels and identifies solutions or alternatives when it is not. The Sr. Technical Analyst regularly meets with business stakeholders to review portfolio status, review system performance, ensure systems are security-compliant, and plan for upcoming demand. This role is expected to be a hybrid role, working onsite at the H-D Museum location an average of 3 days per week and remaining time remote.

Job Responsibilities• Build and maintain strong relationships and rapport with business leadership, vendors, and Digital Office supporting teams. Communicate business strategies and priorities to Digital Office stakeholders, and communicate Digital Office strategies and priorities to business stakeholders.• Meet with business owners of systems in the portfolio to understand how well the systems are supporting their capabilities. Assist in the prioritization of defect fixes and enhancements and then manage the request for change process. When necessary, escalate incidents and problems with the operations team to ensure prompt attention and resolution.• Plan and conduct requirement elicitation by applying techniques such as workshops or interviews and then document the requirements in an appropriate format. Analyze, synthesize, and refine elicitation results into requirements and designs. Ensure that requirements and designs specifications and models meet quality standards and are usable for the purpose they serve. Collaborate with other Digital Office functions (e.g., Enterprise Architecture, Corporate Information Security Office, Indirect Procurement, Operations) to ensure that IT-specific requirements are incorporated into the solution.• Ensure that requirements and designs are accurate and current throughout the lifecycle and facilitate reuse where appropriate. Continually evaluate and rationalize changing stakeholder requirements.• Document "as is" (current state) and "to be" (future state) processes, and then perform gap analysis to determine a solution approach and scope. Participate in mapping business strategies and capabilities to IT capabilities and develop technology roadmaps that plan the transition from current state to future state.• Define performance measures of systems, service level agreements, and collect monitoring and support ticket data to evaluate the effectiveness of a solution in relation to the value it brings. When necessary, identify alternatives and actions to improve solution performance and increase value realization.• Maintain application lifecycle plans informed by IT roadmaps to ensure sustainability of solutions.• Maintain APM data within the quality metric standards, including maintenance of software lifecycles along with business application, services and infrastructure relationships. Work with the Portfolio Manager and Enterprise Architects to align business capabilities and suggest opportunities for application rationalization.• Oversee one or more Business Analysts, providing guidance and reviewing work quality.• Participate in department continuous improvement initiatives and best practice areas.

Education Requirements

Bachelor's Degree Preferred

Education Specifications

N/A

Experience Requirements

Required• 5+ years of relevant technology and business process experience.• Experience in all phases of the software development life cycle including requirements analysis, design, coding, testing, implementation, and support.• Intermediate knowledge of multiple lines of business or a deep understanding of a single line of business.• Experience working with multiple software packages, platforms, or technologies.• Experience leading, mentoring, and developing other business analysts

Preferred• Demonstrated experience with continuous improvement processes and tools such as Kaizen, flow charts, cause, and effect diagrams and pareto charts.• Demonstrated experience delivering projects with agile/scrum methodologies.• Demonstrated experience with requirements analysis tools such as use cases, user stories, domain models, conceptual models, activity diagrams, and data flow diagrams.• Demonstrated experience with requirement elicitation techniques such as requirements workshops, brainstorming, interviews, benchmarking, and prototyping.• Demonstrated experience applying project estimation techniques and contributing to business case development.• Experience collaborating with a service operations function to deliver agreed levels of services both to endusers and customers.• Experience with customer-facing / retail solutions (e.g., point-of-sale, ticketing, and lead collection).• Experience with CRM and lead collection / lead management solutions (e.g., Salesforce).• PMI PBA, IIBA CBAP, or other relevant certification.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson here .

Applicants must be currently authorized to work in the United States.

Direct Reports: No

Travel Required: 0 - 10%

Pay Range: $87,000 - $131,000

Visa Sponsorship: This position is not eligible for visa sponsorship

Relocation: This position is not eligible for relocation assistance

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