Sr. Technical Analyst (Support)

JDA is looking for a Sr. Technical Analyst to join our Support Services group in our Dallas, TX office.

The Senior Technical Analyst, will:

• Work as a support team member utilizing technical skills and product expertise to resolve customer product issues.
• Use customer service, communication and problem-solving skills to solve inquiries from JDA customers.
• Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.
• Communicate technical product and solution expertise to internal and external customers.
• Ability to log and respond to customer support requests via phone, e-mail, and web interface.
• Exhibit a commitment to customer service while building customer partnerships.
• Provide updates and case statuses to customers and management.
• Act as product technical liaison between support and development teams.
• Follow operational guidelines for interacting with other associates.
• Expertly utilize support tools to expedite case resolution.
• Ability to work flexible hours, alternate shifts and the ability to carry a pager or cell phone as required by support team.

Relevant skills and experience needed:

• Technical experience with JDA products preferred specifically - Space and Category Management products.
• Functional knowledge of Intactix Knowledge Base a plus.
• Experience with Oracle and or SQL, .Net (VB.net and or C#), Web Applications (IIS, HTML, browser-specific behaviors/capabilities), Cognos.
• Experience in software development is a plus.
• Previous experience in Retail domain.
• Bachelor's degree technical field or equivalent experience.

*LI-KO1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.