Sr. Technical Learning & Communications Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate's Guide .
Working in partnership with leaders of assigned business area to execute on our multi-dimensional technology communication and learning and development strategy. This is a highly collaborative role meant for a life-long learner with exceptional written, verbal, presentation and project management skills. This individual will be a part of newly created team, and will have a voice in strategic direction of the team.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Communications:

• This role covers the strategic and operational management and implementation of activities related to the conception, design, creation, development of Technology communications for diverse audiences, primarily with internal stakeholders and end-users.
• Oversees the processes and procedures associated with technical writing and editing Technology policies, process descriptions, end-user manuals, and any other technology end-user engagement artifacts.
• Collaborates with assigned technology functions & leadership to develop or edit Technology policies, technology process descriptions, end-user and manager communications (both tactical and strategic), end-user manuals, critical incident communications, knowledge base articles and reports.
• Formalize and conduct various business partnership and end user surveys and communicate results Leads technology organizational objective planning, achievement monitoring and communication.

Technical Learning & Development:

• This role engages with leaders as well as technical staff throughout every phase of learning and development cycle (fostering L&D interest, skillset gap assessments, curriculum formation, skill building monitoring, etc.).
• Conducts needs analyses, designs and develops various technical learning solutions, which may include curricula, certification processes, performance support tools and job aids, instructor led training, web based training, blended learning programs, meeting facilitation, etc.
• Ideates and executes on various initiatives to drive learning culture including but not limited to lunch and learns, learning summits, digital learning channels, etc. Establish measures to evaluate training effectiveness of training courses, materials and activities.
• Leads the development of plans to continuously improve design and delivery.
• Coordinates the evaluation, enhancement and maintenance of the full inventory of learning courses, materials, job aides and other related technical training resources for the business unit. Organizes and catalogs materials for effective, efficient and engaging use.

May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
1. A solid understanding of the technology function, its practices and operations; broad insurance industry experience a plus.
2. Strong knowledge of learning design, instructional methods and training techniques including curriculum design principles, adult learning and blended learning theory and strategies, and the design and integration of online and other performance support tools into on-the-job use.
3. Passionate about creating a continuous learning culture that recognizes and leverages the value of different learning styles, tools and techniques.
4. Ability to communicate business knowledge and technical information clearly and succinctly.
5. Ability to effectively interact, communicate, collaborate and build trusting partnerships with all levels of business partners within scope of responsibility, team and/or matrix environment.
6. Strong written and verbal communication and an ability to build credibility quickly.
7. Excellent analytical and problem solving skills. Demonstrated creativity in resolving unique and challenging business problems.
8. Excellent program and project management, organizing and planning skills.
9. Ability to drive and achieve results, with proven record of accomplishment of managing multiple and shifting priorities.
10. Strong computer skills including Microsoft office Suite and other business related software systems.
11. An understanding of technical learning design, instructional methods and training techniques.
Education & Experience
1. Bachelor's degree or equivalent.
2. Typically a minimum of five years of work experience, and/or educational background in communications, learning & development.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .