Sr. Technical Support Specialist

NZXT • Other US Location

Company

NZXT

Location

Other US Location

Type

Full Time

Job Description

NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building. 


Job Title: Sr. Technical Support Specialist
Location: Taiwan, Taipei

JOB SUMMARY

We are looking for a Technical Support Specialist to do IT helpdesk service responding to user inquiries regarding hardware, software, and network problems. The job scope includes PC management, all IT facilities troubleshooting , issue logging, installation and configuration, user training, system maintenance, collaboration and documentation. 


RESPONSIBILITIES

  • IT helpdesk support, troubleshooting, training and performance tuning
  • Familiar with Google WS、MS AD or Entra tenant, Microsoft O365 and so on 
  • Follow the tasks or projects assigned by the lead
  • IT asset control and management
  • IT documents & SOPs management
  • Flexibility to support US time zones by case request.
  • Support application team for license management 

QUALIFICATIONS

  • Minimum 5 years of IT experience in helpdesk or MIS management role
  • Bachelor’s degree
  • High-stress tolerance, value teamwork
  • Good in English (listening, speaking, reading, and writing) 

CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas: 

GIVE A SHIT - We’re obsessed with doing right by our community internally and externally.

  • We care a lot
  • We speak up
  • We do what we say

LEARN AND GROW - We see our challenges as opportunities. Progress over perfection.

  • We are curious and aren’t afraid to try
  • We take accountability
  • We apply what we learn

WIN TOGETHER - We elevate each other with unique perspectives and mutual respect.

  • We are in this together—win or lose
  • We lift each other up
  • We value every voice

KEEP IT SIMPLE - We remove complications to focus on what’s needed.

  • We make it efficient
  • We reduce friction
  • We keep things user-friendly

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.

NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

Apply Now

Date Posted

09/03/2024

Views

0

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Senior Engineering Manager, Micros Foundations - Atlassian

Views in the last 30 days - 0

Atlassian is seeking a Senior Engineering Manager to lead a team of Backend Software Engineers The role involves guiding technical decisions prioritiz...

View Details

Senior Frontend Engineer - Simply Business

Views in the last 30 days - 0

Simply Business is seeking a Senior Frontend Engineer to join their Front End Tooling team The role involves developing products using best practices ...

View Details

Development Underwriter - Simply Business

Views in the last 30 days - 0

Simply Business is seeking a Development Underwriter with an Underwriting background to support their new MGA brand Nupro which aims to disrupt the sm...

View Details

E2E Solution Architect - Ahold Delhaize USA

Views in the last 30 days - 0

Ahold Delhaize USA is seeking a Solution Architect with extensive experience in IT architecture BigData Analytics and various software designs and dev...

View Details

E2E Solution Architect - Ahold Delhaize USA

Views in the last 30 days - 0

Ahold Delhaize USA is seeking a Solution Architect with extensive experience in IT architecture BigData Analytics and various software designs and dev...

View Details

E2E Solution Architect - Ahold Delhaize USA

Views in the last 30 days - 0

Ahold Delhaize USA a division of a global food retailer is seeking a Solution Architect for its US operations The role involves translating business r...

View Details