Sr. Technical Support - Striker - CR

***Candidate must reside in Costa Rica***
What we are looking for?

We are seeking a highly skilled Support Engineer with expertise in Windows, Linux, Endpoint Detection and Response (EDR), cloud platforms, Active Directory, and Identity management. The ideal candidate will be responsible for delivering exceptional technical support, troubleshooting complex issues, and ensuring the seamless operation of security solutions across various environments.

What will you do?

• Provide expert-level technical support for Windows and Linux environments.
• Troubleshoot and resolve issues related to EDR solutions, cloud platforms, Active Directory, and Identity management systems.
• Respond promptly to customer support tickets, addressing issues related to Active Directory, Identity management, Windows, Linux, and cloud systems.
• Diagnose and resolve incidents, collaborating closely with customers to ensure efficient resolution.
• Maintain clear and effective communication with customers, offering regular updates on progress and resolution timelines.
• Collaborate with internal teams, including engineering and development, to escalate and resolve complex issues involving Identity management and Active Directory.
• Stay current with the latest developments in Windows, Linux, EDR, cloud technologies, Active Directory, and Identity management.

What skills and knowledge should you bring?

• 5+ years of experience in a technical support role, with a focus on Windows, Linux, Active Directory, and Identity management.
• Familiarity with cloud platforms such as AWS, Azure, and Google Cloud.
• Excellent communication and customer service skills.
• Ability to work independently as well as part of a team.
• Experience with Windows troubleshooting and debugging tools (e.g., Process Monitor, Process Explorer, ADExplorer, TCPView).