Sr. Technical Writer, Pinnacle Platform

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

About the role

DV Pinnacle is our self-service platform, which encompasses a suite of robust tools accessible to customers worldwide that allows them to independently perform a variety of workflows ranging from activation to reporting. 

As Sr. Technical Writer, you will produce and maintain client-facing documentation for the DV Pinnacle platform to support self-service workflows for clients globally. The documentation types range from glossaries and guides for reporting, how-to guides for self-service workflows, API documentation and documentation on utilizing DV services within third-party platforms. This role closely collaborates across Product Managers and business-facing teams including Account Management,  Implementation and Sales Engineering teams within DV.   As an ideal candidate, you have experience in knowledge management and bring with you learnings and best practices so that you can hit the ground running.

This role is based in NYC and sits within the Pinnacle Customer Experience team. 

What you’ll do:

• Communicate complex materials and concepts in an appealing and effective manner to both internal and external users of varying technical knowledge, in the DV voice
• Write and maintain technical documentation, including API documentation, developer guides, tutorials, and other technical content for a developer audience (using appropriate tone and language)
• Create and maintain code samples and other technical resources for developers
• Write, publish and maintain high-quality help content including -- user interface (UI) messaging, product labeling, user guides, online help, analytics glossaries, training materials, and new feature messaging
• Contribute to the design and maintenance of how users access documentation information in an online portal, and suggest appropriate methods to break down ‘like’ concepts across reporting and activation into searchable, consumable parts
• Collaborate with Account Managers, Implementation Managers, Product Managers and Marketing to produce effective documentation and messaging to streamline client workflow and promote new features, especially for a growing global audience
• Participate in client-feedback sessions to drive focused enhancements by identifying user needs and use cases

Who you are:

• 4-6 years of relevant work experience writing online help and and user interface messaging preferably in a web production environment
• Demonstrated ability to come up to speed quickly on a new project, balance multiple tasks and provide quick return on documentation projects
• Strong ability to clearly and succinctly transform complex concepts to novice end users
• Strong written and verbal communication skills, including the ability to edit and proofread materials
• Experience working and experimenting with code samples to better understand the needs of API consumers
• Cross-functional experience working with client-focused teams 
• Demonstrated ability to multitask and work with little supervision
• Familiarity with ad-serving technologies, Exchanges, RTBs and large data integrations
• Experience using Salesforce Knowledge, FreshDesk, Document360, Postman, SwaggerHub (or other API Documentation Tools) and Pendo -- a plus
• Must be able to provide writing samples
• BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience
• A can-do attitude and a willingness to learn

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.

The estimated salary range for this role based on the qualifications set forth in the job description is between [$81,00 - $161,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. 

The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.