Sr. Technology Analyst - Wichita, KS

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.

We are currently seeking a Sr. Technology Analyst to join our team in Wichita, KS. This role is an integral part of our technology team and will be responsible for leadership & teamwork, end user support, hardware support, and process administration.

A successful candidate will have:

• Exemplary customer service experience
• Critical and analytical thinking skills
• Confident and articulate communications skills
• Initiative and strong work ethic
• Technical problem resolution skills
• Strong attention to detail
• The ability to treat highly confidential information with utmost urgency
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

Leadership & Teamwork

• Promote technology at an enterprise level
• Serve as a technical and procedural resource for the team
• Assist with training in the department
• Support the organization's key business objectives
• Build partnerships and work collaboratively with others to meet shared objectives
• Work cooperatively with others across the organization to achieve shared objectives

End User Support

• Provide superior end user support to bank associates assisting them in resolving their technical issues and ensuring they have been provisioned a sound and stable computing platform that allows them to effectively perform their set of job responsibilities while demonstrating a sense of priorities across the bank

Hardware Support

• Install, configure, maintain and troubleshoot computers, laptops, and all other computer related systems, devices, and equipment
• Maintain documented resolutions and operating procedures including the upkeep and accuracy of laptop inventory

Process Administration

• Document standard operating procedures to ensure consistency in processes
• Review current processes for efficiency and effectiveness on an ongoing basis
• Collaborate across departments to seek process improvements
• Update procedures as needed

Requirements

College degree OR level of education, together with industry experience, enables the applicant to meet the job requirements

5+ years of network engineering/operations experience required

Proficiency with full range of layer 1-7 and routing protocols, TCP/IP protocol suite, DNS, IP space management, Internet Security, switches, and routers required.

Experience troubleshooting and supporting Microsoft Office 365 required

Ability to be on call as needed required

Experience with VMware ESXi administration, Windows server administration, VoIP administration, Hypervisor, Cisco networking/router, or switches ASA administration preferred

CCNA, CCNP, and/or CCIE preferred

Experience working in a managed cloud environment (Azure/AWS) preferred

Hours: 40 hours per week

Monday - Friday: 8:00am to 5:00pm

Saturday: As needed

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.