Sr. Transaction Manager

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

The Senior Manager of Transaction Management is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives, and ensuring consistency in processes, systems, and reporting. The role also ensures efficient and consistent operation of all Transaction activities to meet contractual obligations with respect to the Client's property portfolio throughout the Americas region and achieving the Client's regional outsourcing objectives of cost savings, efficient and consistent execution, and risk management.

What this job involves

Leadership
• Establishes the vision and strategy of the regional account plans and ensuring the Client receives exceptional delivery
• Understands the Client's key business drivers and ensure those priorities are aligned with JLL's deliverables
• Ensures the account team performs with high proficiency and effectiveness
• Attracts, hires, and retains a team of top talent for deployment across variable platform delivery; maintains and seeks to improve team performance through regular coaching, feedback, and recognition

Client/Stakeholder Management

• Serves as the single point of contact for JLL's Transaction Management service delivery and escalations
• Accountable to meet Transaction Management contractual obligations of JLL
• Manages relationships with key stakeholders in the Client's organization
• Develops and implements a business plan which meets the Client's outsourcing and JLL's objectives for the account
• Develops and maintains a detailed understanding of the Client's business and real estate strategy and key factors influencing their requirement for our services

Financial Management

• Responsible for achieving the agreed account financial targets, including revenue, expenses, and debtor's targets.
• Meets the agreed account growth targets
• Finds opportunities to cross-sell JLL products
• Responsible for collection of fees from client and tracking accounts receivable

Contract Management

• Ensures adherence to the contract
• Responsible for the achievement of key performance indicators (KPIs), service levels, and other contracted metrics
• Implements and manages the change control process
• Manages the account governance process for the account
• Adheres to all state real estate agency requirements

Operations
• Responsible for direct management of all resources involved in the delivery of services, including team recruitment and performance assessment
• Actively manages the professional development of all direct reports
• Prepares and implements an account succession plan
• Responsible for the implementation of technology systems and reporting to support service delivery
• Develops and implements standard operating procedures (SOPs) and processes for the account
• Develops, implements, and manages all [regional] initiatives and programs for the account
• Drives client-specific initiatives such as savings targets, benchmarking, and best practices
• Sources, transfers, and implements best practices for the account, including the TM Essentials process
• Drives consistency and standards in the account, including governance and reporting, SOPs, systems, and HR practices
• Establishes consistency in the monthly reporting in each country
• Prepare QBRs to the satisfaction of the Client
• Coordinates and supports the Lease Administration (LA) team in the provision of LA data and financial management services to the account.
• Serves as an escalation point for LA issues.
• Provides coordination and support of Project and Development Services (PDS) projects
• Serve as an escalation point for any PDS-related issues

Sound like the job you're looking for? Before you apply it's also worth knowing what we're looking for:

Education and experience

• Minimum 10 years' experience in Transaction Management or Corporate Leasing
• Experience in both admin and retail transactions preferred.
• Real Estate Salesperson license required
• Tertiary qualifications in Real Estate and/or Finance will be advantageous
• Handled complex account structures, either running multiple teams, across multiple locations and/or regions.
• Experience in handling Client or JLL matters with sensitivity, knowing when to escalate with urgency, and how to de-escalate when appropriate
• Demonstrated experience balancing the interests of the Client with those of JLL
• Ability to translate client needs into existing or new business growth
• Experience in handling account P&Ls

Critical Competencies for Success:

• Technical Competence and drive same through the JLL team
• Deep understanding of JLL TM Process and impact on delivery services (SOW)
• Management of and prioritization across projects, schedules, budgets, contracts, invoices, and processes
• Drive for Excellence
• Account delivery optimization and continuous improvement
• Leadership and team performance management
• Problem-solving and strategic thinking
• Ability to connect technical matters with financial, risk, and operational impact
• Capacity to deal with ambiguity and solve complex problems effectively
• Strong organizational skills
• Analytical and objective problem solver
• Understand short and long-term trade-offs in decision-making

Other Personal Characteristics:

• Superior client relationship skills - able to provide timely, efficient, reliable, and courteous service to customers

comfortable and willing to address challenging issues
• Ability to instill a JLL team culture reflecting our core values of Teamwork, Ethics, and Excellence
• Ability to lead a team effectively, train them well and promote open, constructive, and collaborative relationships at all levels
• Strong communicator - excellent presence, verbal and written communication skills
• Be an active listener and show emotional intelligence
• Possess a sense of urgency while being flexible and adaptable in rapidly changing, stressful situations
• Proven ability to initiate and follow through with improvement initiatives
• Able to work independently and be a team player
• Exhibits honesty & trustworthiness

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Benefits:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible Work Arrangements may be available
• Executive Benefits

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.