Sr. User Experience Designer, Associate

Job Description
Chase is looking for highly motivated Senior UX Designers to design useful, usable, and desirable products for internal Chase employees to execute customer communications. Internal tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices.
You would work across the range of design practice, from up-front research, insights, and strategy, then to ideation, prototyping, and testing, and on to delivery of final designs. We are looking for someone who is comfortable leading a full design process, and who has a desire to continually broaden and improve their skills.
As a Senior UX Designer, you would be part of multi-disciplinary teams, including UX researchers and content designers, committed to designing the future of banking. Senior UX Designers are expected to be strong partners with Product Owners and Engineers, involved in prioritization, planning, and decisions along the way to execution.
Job Responsibilities

• Collaborate with product, research and development teams to understand, clarify and document requirements to move initiatives forward, identifying the appropriate places to incorporate design thinking activities
• Advocate for the design thinking process and represent the user's perspective when collaborating with cross-functional team on roadmaps, requirements and work structure
• Design or redesign product experiences using best practices in UX design, interaction design, web accessibility and inclusive design
• Diagram flows of service, product and feature experiences in a way that clearly depicts the user journey and design requirements for cross-functional partners
• Determine success metrics with cross-functional team to measure success of UX initiatives
• Collaborate with UX Research team to conduct basic research and participate in larger research initiatives
• Contribute to design system as needed and maintain design standards and patterns for a product area

Required qualifications, capabilities, and skills

• Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Self-directed in planning and executing work to deliver high-quality results
• Demonstrated experience with user-centered and human-centered design approaches and shipping digital products
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers to ship digital products and experiences
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture
• Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping

Preferred qualifications, capabilities and skills

• Intermediate knowledge of Web accessibility guidelines and Inclusive Design Practices
• Demonstrated experience leading Lean UX and other design thinking workshops and activities

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.