Sr. User Experience (UX) Strategist

You are a self-motivated, critical thinker, with excellent verbal and written communication skills. You are a proven and skilled leader in the areas of product UX research, documentation, planning, and strategy. You take an “always-learning” approach to staying current with the best practices and UX trends. You are motivated by the idea of making a measurable impact. You are ready to deliver business-critical solutions while passionately pursuing the best user experience possible, utilizing a human-centered approach. You confidently and diligently manage the ongoing analysis of the user experience across all products. 

In this role, you will:

• Gain a deep understanding of NinjaTrader’s industry and business goals
• Collaborate with colleagues and key stakeholders in a team environment, forming a cohesive and inclusive bridge between users, design, and product teams
• Partner with the Product team and UX Designers to plan and build products and tools, after working with CX, and Marketing Analytics stakeholders to research current user behavior
• Utilize UX best practices to research, understand, and define user needs
• Employ a wide array of UX measurement and feedback tactics as a part of the iterative product lifecycle (e.g. surveys, interviews, A/B and user testing, competitive and best-in-class research, behavior tracking tools, etc.) 
• Analyze research and provide reports, clearly conveying meaningful and actionable insights to key stakeholders and leadership
• Stay up to date on UX trends

You will also:

• Create, conduct, review, and summarize user flows, business process maps, and other user experience planning activities to ensure that objectives, goals, and requirements are clear
• Help shape product roadmaps through a combination of , UX best practices, and business data—Identify, communicate, and prioritize high-impact research questions and opportunities, while continuing to drive strategic design and feature decisions
• Use storytelling to communicate high-level concepts and research insights in presentations, reports, and workshops
• Evaluate and measure the outcomes for each design/build segment to provide recommendations on how to improve product design in an iterative and ongoing process
• Plan and conduct UX workshops for key stakeholders and customers—lay the groundwork for and help define and guide the journey of new products and projects
• Work collaboratively and respectfully within a cross-functional team and across all areas of the company, taking into account all aspects of the business process and user journey, and working with respect to various team needs
• Other user-centric tasks to assist various NinjaTrader teams as needed. (e.g. QA testing)
• Help define and develop the next-generation customer experience at NinjaTrader

Key Job Requirements:

• 5+ years of UX research, testing and strategy experience in software and app products
• BA or MS degree in a related field or relevant years of experience
• Must possess a strong functional knowledge and hands-on experience with user experience research and design best practices—user test creation, administration, and analysis; user flows user stories; user journeys; etc.
• Must be self-motivated and able to easily execute without ample direction—with a proven record of successfully leading project UX from concept to completion
• Must effectively manage workloads to meet deliverables within agreed timeframes
• Must be detail-oriented, with the ability to think critically and efficiently multitask
• Must be comfortable with and professional when working directly with customers
• Must be confident in presenting work to senior-level executives, team members, and internal stakeholders—answering questions and articulating information to the rest of the team
• Must be able to quickly learn and adapt
• Familiarity with UX data gathering tools: e.g. UserTesting, Heap, Optimizely

Bonus Points For:

• Marketing UX Experience
• Experience with Agile methodologies
• Business analysis and/or UX design experience
• Proficiency in wireframing/prototyping tools: e.g. Figma, Sketch, Axure, InVision, XD, etc.