Sr. UX Content Designer/Editor, Associate

Job Description
At Chase, we're committed to making a difference in our communities and doing what's right for our customers. We're proud to serve nearly half of America's households with a broad range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We're looking for a UX writer to help support our home lending and acquisition products. As a member of our Digital Customer Experience team, you'll partner with design, research, product and tech to build and deliver intuitive, human-centered experiences across our digital channels.
You'll bring a design-thinking approach to define content strategy, craft copy, and collaborate with the team across a variety of dynamic projects. We're looking for candidates that have a fascination with the minutiae in content that make or break a customer's experience in combination with a continual consideration of the broader user environment.
Job Responsibilities:

• Work with cross-functional partners to understand, define and align on project objectives, goals and requirements
• Leverage user insights and data to inform and optimize content
• Partner with designers to support creating of wireframes and iterative prototypes
• Write, shape and deliver digital content (UI, product education, navigation, etc.)
• Collaborate with content strategists to drive consistency across products and channels, leveraging voice, tone and brand standards
• Adhere to content governance and approvals process for assigned programs

Required Qualifications, Skills and Capabilities:

• Bachelor's Degree (or higher)
• Minimum of 5 years' experience in UX writing, UX design or other user-focused experiences
• Excellent written and verbal communication skills and thorough knowledge of English language, grammar, spelling, punctuation and usage
• Proactive, solution-oriented mindset with strong attention to detail and passionate about user experience.
• Experience working with brand and copy standards, including style, voice and tone
• Exceptional time management and organizational skills, including the ability to successfully manage multiple priorities, follow schedules and meet deadlines
• Experience working with cross-functional partners (designers, researchers, product managers, technical and legal/compliance) in an agile environment
• Problem solving with a knack for simplifying the complex

Preferred Qualifications, Skills and Capabilities:

• Storytelling abilities as to how to create clear, concise and engaging content
• Understanding of design thinking and UX best practices
• Excited by new challenges and energized by working in a collaborative, team-based environment

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.