Sr. UX Designer, Partner Portal (Hybrid)

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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This is a role within Chamberlain Group's Experience Design group. A successful incumbent is expected to (i)
Work across CG's smart access ecosystem of products and directly on our myQ platform that engages millions of users daily, and (ii) Sit within the newly created Experience Design team consisting of Product Designers,
Industrial Designers and Researchers and support design activities that will drive incredible experiences.
Requires Minimum of four (4) years of job-related experience with a Bachelor's degree strongly preferred; or minimum of six (6) years of job-related experience without a Bachelor's degree and a minimum of a Bachelor's Degree in Design, Graphic Design, Human-Computer Interaction, or related field plus 4+ years of experience in User Experience or UI Design.
Essential Duties and Responsibilities

• Work across CGI's smart access ecosystem of products and directly on our myQ platform that engages millions of users daily
• Sit within the newly created Experience Design team consisting of Product Designers, Industrial Designers and Researchers and support design activities that will drive incredible experiences
• Work with a cross-functional team (and across multiple scrum teams) to support continuous product discovery and delivery with multiple UI/UX design activities including research, iterative prototyping, and design documentation
• Develop deep customer knowledge and empathy to drive user experience design efforts and leverage customer insights, data, and trends to make sound design decisions
• Work with product owners and research team to test concepts with target users and drive successful research
• Support user-story development and translate actionable insights to the product teams
• Drive the human-centered design process and apply it to key business initiatives
• Focus on advancing our myQ user experience across mobile, web, and automotive platforms considering both renovation (70%) and innovation (30%) opportunities
• Drive both UX and/or UI design initiatives based on business priorities and design team objectives
• Provide feedback and guidance to junior designers
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group's reputation by keeping information confidential • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies • Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications
Education/Certifications:

• Bachelor's Degree in Design, Graphic Design, Human-Computer Interaction, or related field plus 4+ years of experience in User Experience or UI Design
• 2 additional years of experience in lieu of degree

Experience:

• Minimum of four (4) years of job-related experience with a Bachelor's degree strongly preferred; or minimum of six (6) years of job-related experience without a Bachelor's degree

Knowledge, Skills, and Abilities:

• Portfolio of work that showcases design process, skillsets, and past-projects
• Knowledge of best-practices in UX research and usability testing
• Proficiency with industry-standard design, wireframing, prototyping, documentation, and presentation tools (Figma, Adobe Creative Suite, Overflow, Zeplin, Keynote, PowerPoint, Excel, Word, Jira, Confluence, Teams, Slack).

Other:

• Ability to travel up to 15% - Internationally and Domestically

Preferred Qualifications
Education/Certifications:
Experience:

• Portfolio of work that showcases design process and demonstrates involvement with multiple successful product launches
• UX work on native mobile apps or IoT digital experiences
• Knowledge, Skills, and Abilities:
• Ability to lead product teams through UX process including discovery research, journey-mapping, product testing, and usability testing
• Track forward-thinking insights on the latest design trends and industry best-practices
• Illustration, motion and animation
• UX writing

#LI-Hybrid
We're an organization who values its human capital and provides support to assist its employees succeed.
Chamberlain Group is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.