SRE Project Manager

Introduction
A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.
IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive

At IBM our Project Managers excel by leading and coordinating a project team’s overall performance scope cost and deliverables. Our clients rely on timely and efficient status reports and as Project Manager you will drive the charge with project direction metric definition and performance management. If you are ready to help our clients and project teams succeed we would love to meet you!

Your Role and Responsibilities
At IBM our Project Managers play a pivotal role in leading and coordinating project teams to ensure the successful delivery of projects. As a Project Manager for our premier Software Development Location you’ll be at the forefront of driving project direction defining metrics and managing performance to meet client expectations. Join our dynamic team shaping the future of AI-infused management features for hybrid cloud solutions.

• Responsible for managing and controlling IT infrastructure related projects making use of PM disciplines with the project management methods tools and systems.
• Manage Service Management process for Cloud Infrastructure
• Manage changes to IBM Cloud production infrastructure and implement all change management processes as per ITSM
• Track RCAs and associated actions from stakeholders to closure

Required Technical and Professional Expertise

• ITSM Certified and good experience implementing ITSM processes in large enterprise cloud environment
• At least 5+ years IT project management experience.
• Excellent communication skills and a challenge taker who can work under high pressure.
• Excellent skills on ServiceNow Jira GitHub and other tools used for ITSM
• English: Proficient
• Flexible to work across time zones for effective communication with partner labs

Preferred Technical and Professional Expertise

• Familiar with software engineering and/or Cloud operations
• PMP or Agile Project Management certification
• Knowledge & familiarity with IBM Cloud