SRE Regional Leader (Lead - Site Reliability Engineer)

We are looking for a Sr. Manager, Site Reliability Engineering. In this role you will be responsible for:

• Establish and develop our SRE team in India to support our APAC customers as well as participate in our global 24x7 rotation.

• Assist in establishing our Product Security and Customer-centeric Engineering teams in India providing local leadership and guidance.

• Directs staff in identifying, developing, implementing, and maintaining practices that ensure the highest levels of uptime, performance, reliability, and security across the production environments

• Provide strategic direction, set objectives, and structure and resource the organization and the work in a way that improves the impact of the team and provides a paved path to a leadership position among SaaS providers

• Balance feature development speed and reliability with well-defined service level objectives and service-level indicators to honor SLAs

• Measure and optimize system performance with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve

• Partner with development teams to make sure the applications are production-ready, scalable, reliable, and observable from day zero

• Provides thought leadership in issue resolution regarding internal and external technology matters.

• Measure application and environment performance, document issues, and work with the development and implementation engineers to identify solutions

• Influence new designs, architectures, standards, and methods

• Leverage business planning and production performance to influence the creation of stable solutions

• Engage in service capacity planning and demand forecasting, software performance analysis as well as system tuning

• Demonstrates a wide-ranging knowledge of the businesses across the enterprise and industry expertise

• Participation in the research and proposed solutions driving the stability and reliability of our products improving overall company quality and customer satisfaction

• Establish and maintain relationships with peers and leaders, act as an internal resource for teams and business units

• Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability

• Ensure strong emphasis on SRE as an engineering discipline with a focus on automation

If you’re looking for a real challenge in terms of mission criticality, multi-geographic region deployments, diversity of managed services, and the chance to build and lead a team working with cutting edge technologies like Kubernetes, Kafka, Serverless, ArgoCD and more, then this might be the position for you!

• BS or MS from a top-notch CS program (or equivalent experience)

• At least 5+ years of multifaceted engineering leadership and operations management experience in a technology-centric company, leading teams of 5+ engineers as part of a globally distributed 24x7 organization

• Experience supporting infrastructure and services in *nix and public cloud environments such as AWS

• Experience building and supporting teams responsible for Kubernetes-based microservices, ingress controllers, web servers (nginx), and databases (Postgres, MySql, MongoDB, Redis, Clickhouse)

• Proficient with various programming languages such as Python/Java/Ruby/Perl/Go for building automation or integration with APIs

• You are capable of writing detailed solution specifications, diagrams, best practices/standards documentation, operating procedures, test plans/test reports, etc

• You want to implement a world-class continuous improvement process that includes root-cause analysis, solution identification and implementation, and ongoing emphasis on auto-remediation

• You want to own end-to-end availability and performance to prevent problem recurrence

• Superb interpersonal skills, capable of working with multi-functional technical and business teams and varying levels of management.

• You have strong mentoring, recruiting, and leadership ability

• You are a leader that can shape the structure and processes that will make the team successful and happy. We want people to be able to grow within the team