SRE Support Engineer

Virtasant is a leading cloud consulting services provider. We heavily focus on lift & shift cloud-native development cloud cost optimization and migration services. As a consulting company we often face the challenge of creating an engineering team in a matter of a week or two. To do that we have created a secondary support business that runs a talent network and provides staffing services.

At this time we are looking for SRE Support Engineers based in Europe to join our team and provide support to one of our clients. The successful candidates will be providing support in the United Kingdom's office hours from 8 AM to 5 PM local time.

This role is about successfully supporting customers’ internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform and everything in between. Additionally these SRE Support Engineers will actively participate in developing the support tools and process so we are looking for someone with the maturity to understand what it takes to scale in services.

Key Qualifications/Experience

• Robust level of spoken and written English .

• Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services.

• Experience working with Cloud technologies ( AWS mandatory Google Cloud - nice to have).

• Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory) Spark and Kafka (at least basic knowledge of these two) .

  • Kubernetes: Extensive experience in deploying managing and scaling applications using Kubernetes . Familiarity with Helm Kustomize or similar tools.

• Deep understanding and hands-on experience with Linux administration scripting (Bash Python or any similar programming/scripting language ) and troubleshooting.

• Networking: Understanding of network protocols DNS load balancing and related technologies.

• Comfortable working with a very technical customer base.

• Comfortable providing a wide range of support from simple issue resolution to end-to-end onboarding .

• Strong familiarity with modern server technologies and architectures.

• Strong problem-solving skills excellent communication skills and the ability to work collaboratively in a team environment.

• Strong attention to detail.

• Excellent analytical capabilities.

• Passionate about Technical Support.

• Strong troubleshooting experience.

• Located somewhere in Europe.

Nice to have

• Observability and logging tools experience like Prometheus Grafana Datadog Splunk etc.

• Hands-on experience with Relational Database Management Systems.

• Certifications: Relevant certifications such as CKA (Certified Kubernetes Administrator) CKAD (Certified Kubernetes Application Developer) or Linux Professional Institute Certification (LPIC).

• Experience with Infrastructure as Code (IaC): Familiarity with tools like Terraform Ansible or Puppet.

Responsibilities

• Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution .

• Troubleshoot isolate and resolve container orchestration/management issues specifically Docker and Kubernetes .

• Troubleshoot isolate and resolve complex application deployment issues.

• Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations .

• Build knowledge base articles .

• Participate in post-mortem reviews and drive ongoing improvement.

• Obsess over minute details to drive operational excellence in every aspect of your work.

• M ake meaningful and significant contributions to our client’s development of objectives and goals.

• W ork on complex issues analyzing situations or data that require in-depth evaluation.

• Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effectively.

• Work hours are from 8 AM to 5 PM United Kingdom time Monday to Friday . While there is no on-call if there’s any maintenance during the weekend you will need to be available and then you'll get time off to compensate for that).

​​Recruitment process

• Recruiter screen (45 mins)

• Tech & Cultural Fit Interview (60 mins with a combination of 45 min for tech + 15 min for culture fit)

• First interview with the client (60 mins)

• Second interview with the client (60 mins)

• (potentially) a third interview with the client

We strive to move efficiently from step to step so the recruitment process can be as fast as possible.

What we offer

• Fully remote 40 hours/week.

• Long term contract

• Payment in USD

• PTO

• Training and certification opportunities on AWS GCP and/or Azure.