Staff Accountant II

Staff Accountant II

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Staff Accountant II on our Finance team. This is a hybrid position reporting into our Chicago, IL office requiring 3 days a week in the office

As a Staff Accountant II you will process AMA Membership payments via Direct Cash Receipts, Lockbox, Weband various group membership processes. This role will analyze records, open receivables,prepare periodic reports and investigate and process refunds of overpayments.

RESPONSIBILITIES:

Direct Membership Processing

• Post membership payments received through lockbox, cash receipts, wire transfers, cash transfers, and direct mail; research resolve and post lockbox exception and errors
• Resolve product code, partial pay, overpay errors, and other system/vendor errors
• Manage mail correspondence regarding members' accounts, including unidentifiable checks and address changes; respond to telephone calls and emails received from physicians

Group Membership Processing

• Follow established procedures for the posting of group membership rosters
• Monitor email proxy boxes and respond to inquiries
• Provide customer service to State/County Medical Societies, student recruiters, internal and external staff
• Maintain records and logs of work performed

Accounts Receivable & Collections Support

• Research and coordinate resolution of check payment exceptions received by 3rd party lockbox processor
• Assist AR with resolving unapplied cash and credit balances on customer accounts
• Process refunds for overpayments from groups
• Conduct initial collection efforts for member invoices past due and record all interactions with customers

Other Accounting Functions

• Process nonstandard transactions including NSFs, partial payments, and overpayment
• Reconcile and resolve any discrepancies between membership subsystem and ERP receivables and general ledger
• Responsible for commission and incentive bonus accrual, reconciliation, and payment processes
• Conduct periodic audits of 3rd party lockbox processor

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in Accounting, Finance or other business areas required, Accounting preferred.
2. Minimum of 2 years' experience processing payment transactions in a high-volume setting, providing customer service, accounting/bookkeeping experience combined with collections experience is strongly preferred
3. Highly proficient with Microsoft Office including Excel, and Word as well as exposure to financial software packages a plus
4. Strong planning and organizing skills required, must meet commitments and deadlines
5. Demonstrated ability to troubleshoot issues and to learn new software applications
6. Excellent communication skills and the ability to work effectively with all levels of staff and management
7. Extended hours may be required during closing periods and peak season

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION