Staff Assistant / Team Lead

Join AAA’s Trusted Brand - Where Careers in Travel and Service Flourish!
AAA has been serving members with excellence for over a century. Here’s your opportunity to be part of a respected brand while working in a dynamic, supportive environment.

Why AAA?

• Work-Life Balance: No Sundays and a 37.5-hour work week.
• Bi-Weekly Pay with a Monthly Incentive Plan tied to your individual performance.
• Generous Paid Time Off: Over 3 weeks in the first year.
• AAA Premier Membership - Complimentary!

What We Offer:

• Convenient Store Hours: Monday to Friday, 9AM - 5:30PM, Saturday 9AM - 1PM.
• Competitive Pay – The starting base compensation for this position is $22.69 to $29.00/hour. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
• Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage.
• Paid Time Off: Over 3 weeks of PTO in the first year and 8 paid holidays.
• Community Involvement: Paid time off to volunteer.
• Professional Development: Tuition reimbursement to support your growth.
• Financial Security: 401(K) plan with company match up to 7%.

Role Summary: Staff Assistant/Team Lead
In this role, you’ll be an integral part of the store’s success, helping guide the team to deliver outstanding service and member experiences.

Key Responsibilities:

• Drive revenue by up-selling and cross-selling AAA products, including new memberships, credit cards, and insurance referrals.
• Plan domestic travel vacations for members, assisting with car rentals, hotels, vacation packages, maps, tour books, and TripTiks.
• Assist with overflow calls for Roadside Assistance during peak times.
• Support the Retail Manager in enhancing the customer experience by leading associates and promoting AAA’s Shared Values.
• Oversee store operations in the absence of the Retail Manager, addressing administrative and associate-related needs.
• Serve as backup for cashiers when needed.

Minimum Qualifications:

• Education: High school diploma/GED required.
• Experience: At least 6 months of sales or customer service experience.
• Skills: Strong communication skills, both written and oral; proficient computer skills and the ability to multitask across various websites and programs.
• Bonus: Knowledge of maps and geography is a plus!

Become part of a team that makes a difference every day for members and communities. If you’re passionate about travel, service, and personal growth, AAA could be the perfect fit for you!

 AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category: 

Sales