Staff Customer Success Engineer, Success Specialists

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

Databricks is helping companies unlock the potential of their data. In this role you'll develop and execute technical services with our customers to improve their adoption of the Databricks platform, ensuring customers receive the value anticipated.

This role is a part of the Success Specialists team,  reporting to the Director of Customer Success Engineering, and will be responsible for serving customers in the Americas. The Success Specialists team offers centralized services, performing specialized activities on a variety of accounts. You’ll work closely with new, leading-edge products, conducting pilots and developing materials, demos, and playbooks that can be transitioned to the larger CSE teams. You’ll collaborate with Product Management, Engineering, Support, and the Global CSE Practice to define solutions to new or uncommon customer needs. 

The impact you will have:

• Drive value for customers by helping them overcome specific technical challenges.
• Define repeatable procedures to resolve complex customer issues.
• Achieve dependable service level agreements for your catalog of services.
• Measure and report on quality and timeliness of services delivered.
• Collaborate cross functionally across teams to ensure results are achieved.
• Drive standardization and consistency by creating, piloting, and documenting repeatable playbooks. For high volume activities, deliver training to the broader CSE teams so they can deliver new services.
• Provide continued input and ideas to scale and improve internal processes and increase operational efficiency for the Customer Success organization.

What we look for:

• 7+ years of experience working directly with customers and partners in the data science and machine learning domain, or in the data management space: big data and analytics, data integration, major cloud platforms (AWS, GCP, Azure)
• 5+ years of experience managing a portfolio of customers to drive product adoption, or delivering complex customer projects
• Proven ability to manage competing priorities in a fast-paced environment
• A strong track record of cross functional program collaboration, development, and delivery
• Travel a couple of times per quarter, or more as the business requires

Benefits

• Comprehensive health coverage including medical, dental, and vision

• 401(k) Plan

• Equity awards

• Flexible time off

• Paid parental leave

• Family Planning

• Gym reimbursement

• Annual personal development fund

• Employee Assistance Program (EAP)