Staff DevOps Engineer

ServiceNow

Staff DevOps Engineer

Posted 11 Hours Ago

Hiring Remotely in Deerfield OH USA

Remote or Hybrid

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

Design build and maintain multicloud infrastructure and CI/CD for CPQ microservices. Develop and test Python applications deploy containers on Docker/Kubernetes manage GCP/Azure/AWS environments integrate AI/ML microservices and ensure security monitoring and operational reliability. Mentor engineers and provide production support for SaaS CPQ solutions.

Summary Generated by Built In

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Please Note: This position will include supporting our US Federal customers.
This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
About the Team
The engineering organization is a dynamic group of builders problem-solvers and infrastructure innovators dedicated to delivering scalable secure and AI-powered platforms that elevate how organizations work. We value resilient architecture automation-first thinking and a culture of continuous improvement. Every engineer here plays a key role in shaping the reliability security and operational excellence of our products.
What you get to do in this role:

Design develop and maintain infrastructure including architecting and implementing robust infrastructure to support CPQ (Configure Price Quote) products ensuring dependability and scalability throughout the lifecycle.

Develop and test software applications including writing testing and refining software in Python adhering to company requirements and best practices for maintainable and efficient code.

Build deploy and manage applications using container technologies such as Docker and orchestration tools like Kubernetes optimizing for automation and scalability.

Manage and evolve infrastructure across Google Cloud Platform (GCP) Azure and AWS utilizing native services for high availability resilience security and multicloud interoperability.

Apply core concepts such as software development lifecycles automation and scalable architecture in every stage of product delivery.

Develop secure architecture conduct code reviews for security vulnerabilities and institute thorough software verification and testing procedures.

Oversee deployment monitoring and maintenance of the CPQ suite of microservices including several AI-driven components ensuring reliable operations across environments.

Collaborate with AI/ML teams to deploy and support intelligent microservices gaining hands-on experience with data science implementations and real-world applications.

Perform routine and advanced tasks on PostgreSQL databases such as designing schemas optimizing queries and ensuring data consistency and processing efficiency.

Provide expert application support for SaaS CPQ solutions by troubleshooting technical issues and ensuring smooth operation.

Contribute to the design and implementation of new products and features while also enhancing the existing product suite
Be a mentor for colleagues and help promote knowledge-sharing

Qualifications
To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
Experience in using AI Productivity tools such as Windsurf Cursor etc. Is a plus or nice to have.
Experience leveraging AI/ML in engineering and quality processes (e.g. automated testing AI-driven insights intelligent monitoring).
6+years of experience in DevOps engineering with a track record of delivering high-quality products.
Experience with Azure Government Community Cloud (GCC) and hyperscaler environments operating under FedRAMP or regulated government cloud standards.
Experience with GCP Azure or AWS.
Proficiency in Python.
Experience with software development lifecycle (SDLC) and automation - implementing automation testing strategies and CI/CD practices across delivery stages using GitHub for version control and GitHub Actions for automated build test and deployment workflows.
Experience with PostgreSQL database management.
Experience with AI/ML microservice integration.
Experience with Docker and Kubernetes.
Experience with regulated markets on Azure is a plus.

Why Join Us:

Build and deliver high-impact software that powers digital experiences for millions of users.
Collaborate in a culture that values craftsmanship quality and innovation.
Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
Be part of a culture that encourages innovation continuous learning and shared success.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Skills Required

US citizen US naturalized citizen or US Permanent Resident (green card)
Pass ServiceNow USFedPASS background screening (credit check criminal/misdemeanor check drug test)
6+ years of DevOps engineering experience
Experience with Azure Government Community Cloud (GCC) and hyperscaler environments operating under FedRAMP or regulated government cloud standards
Experience with GCP Azure or AWS
Proficiency in Python
Experience implementing SDLC automation and CI/CD using GitHub and GitHub Actions
Experience with PostgreSQL database design query optimization and maintenance
Experience integrating AI/ML microservices and leveraging AI/ML in engineering or quality processes
Experience with Docker and Kubernetes for containerization and orchestration
Experience with regulated markets on Azure
Experience using AI productivity tools (e.g. Windsurf Cursor)

What the Team is Saying

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The Company

HQ: Santa Clara CA

29000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible