Staff Engineer - IT

About the role:  

Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Service Transition Coordinator professional to join our team. The Service Transition position will involve Change and Release Management responsibilities. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career. This person will have the ability to understand and implement ITSM Service Transition strategies for Change and Release Management. 

Service Transition Coordinator should look for ways to streamline and improve the Service Transition processes and SDLC interrelated processes.   This position will take part in other ITSM processes, or as required perform as a back up to maintain operational activities within the Service Transition team. 

General Skill Set:  

• Technical Graduate (B.Tech/BE/MCA/BCA/MSc/BSc-Computer Science) or equivalent academic qualification. 

• 2-4 years of previous Change & Release Management (ITIL) experience 

• 2-4 years of experience in information systems operations environment in systems analysis or development 

• Knowledge of software development lifecycle (SDLC) 

• Written and verbal communication skills are a must 

• General PC knowledge including Microsoft Office (Excel and Word), 

• Demonstrated effective experience in working with Agile and Scrum teams 

• Demonstrated effective oral and written communication skills 

• Demonstrated ability to coordinate cross-functional work teams toward task completion 

• Demonstrated effective analytical skills 

• Demonstrated active listening skills 

• Energetic and proactive with a "can-do" attitude 

• Flexible and adaptable; able to work in ambiguous situations 

• Must be a team player and able to work collaboratively with and through others 

• Experience of ITSM tool sets preferably Service Now 

• Certification in ITIL Foundations v4 

• Experience with Project Management practices 

Your day to day activity will include for Change & Release Management coordinator: 

Change:  

• Effectively manage the end to end change lifecycle and identify process improvements where possible. 

• Conduct impact analyses, assess change readiness and identify key stakeholders 

• Day to day management of change requests 

• Identification and allocation of relevant change approvals 

• Support change management at the organizational level 

• Support the design, development, delivery and management of communications 

• Conducting & verifying post implementation reviews, investigating issues arising out of change implementation 

• Responsible to review Change Schedule (CS) for conflicts 

• Responsible for education of the Change Management process 

• Drive continuous improvements to the quality and efficiency of the change management process 

• Responsible for drafting of business wide communications for outages 

• Involved in the implementation of the Asset Management process and recording of modifications in relationship to changes 

• Report Change Management activities to all levels of management. 

Release: 

• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes 

• Manage relationships and coordinate work between different teams at different locations 

• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews 

• Produce and/or review Deployment and Implementation Plans 

• Weekly Release Reporting 

• Communicate release details and schedules to the Business as required 

• Negotiate, plan and manage all release activities 

• Work with release engineers to understand impacts of branches and code merges 

• Maintains the release schedule for all core services and ensure alignment across key partners and vendors. 

• Continually work towards making improvements in the release process 

• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists. 

• Participate in Change meetings to discuss release scope and/or roadblocks 

• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists