Staff Engineer - One Amex

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

Job Description:

The Channel Frameworks & Services team is driving a new way of building web experiences for our customers. We are looking for a forward-thinking Staff Engineer - Content, Consent and Customer Journeys to accelerate this effort. As a Staff Engineer on our team, you will directly lead and contribute to delivery of our most critical features and directly affect the lives and experiences of millions of customers.

You will be hands on in designing the fundamental architecture that powers our consent management, digital tag management, search engine optimization, customer journeys & content management systems. The possibilities are wide-open, and our vision is to redefine how we simplify web frameworks to support our customers.

As this role will play heavy influence in the success of our goals, we are searching for candidates with strong fundamental experience in software development, data management, and core software design principles. Some behaviors we desire include an appetite to learn, a desire to teach, a genuine curiosity, and bravery to ask hard questions and push boundaries. We need technology leaders that can adapt to changing landscapes quickly and pivot to new solutions without wavering. Someone who sees change as opportunity will excel on this team.

Focus:

Provides deep technical knowledge and solution delivery at a platform level

Organizational Context:

Director level individual contributor who may lead a small team of Senior Software Engineers

How will you make an impact in this role?

• 50%~60% of the time spent on coding and/or hands-on technical implementation
• Work with Staff Architects to define solution requirements and technical implementation approach
• Define and lead the technical roadmap for User Consent, Tagging, Content Management Systems, SEO & customer journey related apps in the portfolio.
• Drive both high-level and detailed technical designs and conduct design reviews as needed
• Provide technical mentorship to other software engineers at all levels
• Implement new, highly scalable platform components
• Improve and maintain existing components of the core platform
• Actively participate in team and company-wide architecture and engineering discussions and forums
• Employ technical expertise to help team members overcome technical problems
• Enforce to release/project schedule and sprint achievements
• Analyze, design, program, debug, and modify software for use in local, networked, cloud-based or Internet-related environments
• Responsible for health and quality of the code across the portfolio, including leadership over SCM, functional testing, and CI/CD tool integration

Range of Impact/Influence:

• This person will be supporting a Technical Platform or its significant application components.
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Minimum Qualifications:

Education & Experience:

• 10+ years of active engineering experience in a complex environment and/or comparable experience such as:
• Successful engineering and deployment of enterprise-grade technology assets in an Agile product environment
• Bachelor's Degree in computer science, computer science engineering, or related field required; advanced degree preferred

High Performance Behaviors:

• Ability to share engineering domain expertise with architects and other specialists
• Ability to adapt solutions to meet the broader needs of the portfolio
• Develop and deliver impactful new technologies

Knowledge/Skills:

• Hands-on coding experience in the platform's primary technology stack (relevant frameworks, languages, OS libraries, etc.)
• Expertise in building fault-tolerant, scalable solutions that are performed at a global enterprise scale
• Full understanding of Service Oriented & domain driven design principles and implementation patterns.
• Ability to construct enterprise-grade APIs using state-of-the-art techniques and best practices. Knowledge of reactive paradigms like vert.x is a plus.
• Knowledge of web development frameworks.
• Hands on development experience of large-scale application development and using JavaScript & Java.
• Proficient in cross-platform integration
• Able to diagnose, resolve, and prevent the recurrence of system outage
• Channel-specific technical skills as required by the platform, such as web, mobile, voice or interactive media
• Advanced engineering skill with wide-ranging experience; able to resolve complex issues in creative and effective ways
• SDLC Methodologies and Practices
• System/Platform Domain Knowledge
• Programming Languages and Frameworks

Technology Skills You'll Use Every Day:

• Adaptive Communication
• Agile Practices
• Industry and Company Knowledge
• Organizational Change
• Technical Acuity
• Technology Industry Trends

Game Changers:

• Flexibility
• Collaboration & Partnership
• Continuous Improvement
• Courage
• Curiosity
• Resourcefulness
• Servant Leadership
• Tenacity

Role/Strengths You'll Need:

Technical

• Emerging Technologies
• Porting/Software Configuration
• Programming Languages and Framework
• Programming/Software Development
• SDLC Methodologies Practices
• Solutions Architecture
• System/Platform Domain Knowledge
• System Design
• Systems Integration
• Testing

Functional

• Business Analysis
• Requirements Gathering and Definition

Leadership

• Analytical Thinking
• Coaching and Mentoring
• Decision-Making
• Influence and Negotiation

Business

• Business Product Knowledge
• Problem Solving

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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