Staff IT Operations Engineer

Overview

Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families.

Honoring Diverse Perspectives

Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team.

Overview

• Serve as the primary IT resource, handling a wide range of technical responsibilities critical to the startup's operations.
• Identify, assess, and manage external consultants or vendors for specialized tasks outside of core expertise.

Responsibilities

• Infrastructure Setup & Management:
• Design, implement, and maintain the company’s IT infrastructure, including servers, networks, and cloud services.
• Ensure high availability, scalability, and security of all IT systems.
• Security & Compliance:
• Establish and maintain robust cybersecurity protocols to protect company assets and customer data.
• Ensure compliance with industry standards and regulations, including data privacy laws.
• Vendor & Consultant Management:
• Identify areas requiring specialized expertise and hire/manage consultants or vendors as needed.
• Evaluate vendor proposals, negotiate contracts, and oversee the quality of their deliverables.
• IT Support & Troubleshooting:
• Provide day-to-day IT support to the team, including troubleshooting hardware, software, and network issues.
• Create IT hardware program for managing and distributing assets.
• Develop and implement processes for efficient IT support and issue resolution.
• Data Management & Backup:
• Implement and manage data storage solutions, ensuring secure and efficient data handling.
• Develop and maintain backup and disaster recovery plans.
• Collaboration Tools & Software:
• Select, deploy, and manage collaboration tools (e.g., project management, communication platforms) that align with the company’s needs.
• Ensure smooth integration and user adoption of these tools.
• Future Planning & Scalability:
• Assess current and future IT needs, making recommendations for scalable solutions as the company grows.
• Stay informed of emerging technologies and trends relevant to the company’s industry.
• General
• Strong self-direction with the ability to assess the current environment, identify priorities, and independently drive initiatives to completion.

Minimum Qualifications

• 8 years experience in IT operations
• Specific knowledge of several IT domains
• Demonstrated experience in managing IT infrastructure in a startup or small business environment.
• Effective problem-solving skills with the capability to make strategic decisions about when to leverage external expertise.
• Exceptional communication skills to effectively collaborate with both technical and non-technical stakeholders.
• Aptitude for working independently and managing multiple priorities in a dynamic environment.

Preferred Qualifications

• Up to 12 years experience in IT operations
• Broad knowledge across multiple IT domains, including networking, cybersecurity, cloud services, and hardware/software integration.

Hybrid roles at Lightship require onsite work from our offices Monday, Wednesday, and Thursday. Tuesdays and Fridays are optional work from home days, when your work will be executed more successfully from home. Speak to the hiring manager to learn more.

Employee Benefits & Philosophy - Applies to Full Time Employees only

- Healthcare, Dental, Vision

- 401k

- Flexible Paid Time Off - that we actually want you to use!

- 12 weeks paid parental leave

- $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip

Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.