Staff Operations Engineer

We are looking for a highly skilled and experienced Staff Operations Engineer to join the RingCentral Operations Intelligence team. As a Staff Operations Engineer, you will be responsible for designing, implementing, and maintaining our monitoring systems and infrastructure. Our team focuses on providing accurate operational insights into the system, spanning from the collection and storage of metrics and logs to the correlation of alerts and their presentation. You will play a crucial role in ensuring the reliability, performance, and availability of our monitoring platform by identifying potential issues, and proactively resolving them. The ideal candidate should have a strong background in cloud operations and monitoring technologies such as Prometheus, ELK, Zabbix, VictoriaMetrics, as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is required for the position.
Responsibilities

• Design, implement, and maintain monitoring systems and infrastructure to ensure the health, performance, and availability of our distributed monitoring platform.
• Make changes to the monitoring system according to the company's needs and processes, using the configuration mgmt toolset.
• Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.
• Guide teammates to raise their level of expertise across the team's solutions.
• Be on top of capacity requirements in a growing environment.
• Active work with the team's codebase to extend system integrations and routine automation.
• Conduct regular audits and assessments of monitoring systems to ensure adherence to best practices and industry standards.
• Represent team in global incidents resolution, and participate in on-call rotation.

Skills

• Proven experience as an Operations Engineer or similar role, with a focus on designing and implementing monitoring solutions of 5+ years.
• Linux in-depth knowledge.
• Excellent problem-solving and troubleshooting skills.
• Knowledge of one of the programming languages (see Preferable technology stack).
• Deep understanding of the monitoring domain and SaaS approaches.
• Experience in implementing and operating monitoring systems in large-scale, heterogeneous, and fast-growing environments.
• Proficiency in cloud platforms.
• Thorough knowledge of one or more of the configuration management tools.
• Familiarity with ITIL or other IT service management frameworks.
• Experience with one of the agile development approaches.
• Ability to work in a diverse multicultural environment, communicating with globally distributed teams.
• Customer-centric mindset.
• Team player with self-start ability.
• Fluent in spoken and written English.

Preferable technology stack

• OS: Linux (CentOS/RedHat/Oracle Linux).
• Programming languages in order of preference: Go, Python, PHP, Perl.
• Cloud: AWS, GCP.
• Containerization: Kubernetes.
• Distributed Log: Kafka, ELK stack.
• Monitoring: Zabbix, Prometheus, CloudWatch, Grafana.
• DBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQL.
• Configuration Mgmt: Ansible, Terraform, ArgoCD, Spinnaker.
• VCS: GitLab.
• HA: Keepalived, HAProxy.

Qualification

• B.S in Computer Engineering, Computer Science, or related field with 5 years of related experience