Staff Product Designer

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

At Relay, our Product team is responsible for shaping our small business banking platform. We talk to customers constantly, dive deep into the challenges they face running their businesses and work together with them to build helpful, delightful tools & financial services. Examples from the last year include automated savings accounts & expense management.

We’re looking for a Staff Product Designer to help design the future of SMB banking – and the future of the Design function at Relay. You’ll be joining a design team of three so you’ll have a massive impact and work closely with our product team to shape upcoming features.

What You’ll Be Doing

• Participate in the end-to-end cycle of new projects, encompassing various scales. This includes: discovery research, prototyping, usability testing, monitoring results, and iterating appropriately
• Implement high-quality design solutions from initial concept to final output, focusing on creating intuitive and aesthetically pleasing interfaces.
• Drive the definition of our design and product team's culture, rituals, and activities as a Craft Leader. This involves: mentoring team members, enhancing their skills in interface design, fostering a collaborative environment
• Clearly communicate design rationale and iterations to peers and stakeholders.
• Employ storytelling techniques to present a vision, creating a shared understanding of the UX strategy with the broader team.
• Give and solicit feedback to continually raise the bar for quality and craft.

Who You Are

• You have 8+ years experience working in Product Design.
• You demonstrate mastery of visual design (layout, typography, and visual hierarchy) and UX (information architecture, multi-step flows, cross platform considerations). You'll advocate for these principles to colleagues by providing strong design direction and rationale for cohesive designs and a holistic user experience.
• You direct product vision in collaboration with cross-functional teams to ensure seamless integration across products. You set user-centric goals for your team and align design work with company objectives.
• You skillfully use various design tools (sketching, diagramming, interface design, motion design, prototyping, and/or production code) to solve user flows and showcase interactions. We use Figma as our primary tool.
• You adapt the right tool for each project phase and educate colleagues in best practices while exploring new techniques and tools to advance our team's capabilities.
• You define user needs by conducting generative and evaluative research, collaborating with product and data teams to run studies/experiments, analyze findings, validate product features, socialize learnings, and foster a culture of learning across the organization.
• You value transparency by sharing work early, involving the right stakeholders at the appropriate times, and being receptive to design critiques and feedback.
• You are a clear writer and can draft in-app product copy in collaboration with our Product Marketing team.
• You can design supporting assets like icons, motion graphics & illustrations.
• It would be nice to have someone who is proficient in front end development.

Our Commitment To You

• Hybrid work environment: we love collaborating and connecting in office two times a week and offer catered lunches and a snack/beverage program for the days we’re in office. Don’t forget to bring in your furry friends!
• Personal and professional growth: support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
• Top-tier equipment: we’re a Mac environment and we’ll make sure you have everything you need to produce your best work. 
• Team-first culture: we’re passionate about working collaboratively, bonding through team events, and most importantly having fun. 

The Interview Process

• Stage 1: A 30-minute Google Meets call with a member of the People team.
• Stage 2: A 60-minute Google Meets video call with the Product Design Lead for a portfolio review & discussion.
• Stage 3: A 60-minute Google Meets video call with the Product Design team. 
• Stage 4: A 30-minute Google Meets video call with a member of Relay’s leadership team

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications. If you don't have all the listed qualifications, we encourage you to apply anyway, and together we'll figure out if this is the best role for you!

What’s Important to Us:

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.