Staff Product Manager

Join the team as our next Staff Product Manager - Trusted Communications 

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

This position is needed to define the vision and strategy for a portfolio of Trusted Communications products and services, with the goal of preventing fraud and abuse globally. Success in this role requires building and maintaining strong relationships across operations, support, data science, security, and other product teams. We are seeking someone with a strong product vision, intellectual curiosity, data-driven prioritization, leadership, and execution skills.

In this role, you’ll:

• Own the roadmap, product strategy, and release cadence for Twilio’s consumer experience. 
• Be the voice of end consumer in every conversation and decision, drive the vision and strategy for the future and ensure we build world class products that our customers love and value
• Build and mentor the product team that defines what trust in telephony for the next decade
• Get your hands dirty and have a get-it-done mentality
• Align executives, communicate the roadmap, convince peers, coordinate dependencies and remove obstacles for your team along the way
• Develop and evangelize, internally and externally, industry-leading consumer experiences to move the entire ecosystem
• Build diverse teams and seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption.  Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date. 
• Minimum of 6 years of Product Management experience.
• Experience leading multiple products as well as taking products from concept to launch.
• Fluency in the B2B space, including creating products for enterprise level customers. 
• Experience communicating and presenting to different levels in the organization including executive teams.
• Experience driving outcomes with strategic partners and customers.
• Experience conducting competitive analysis, market research to guide product planning and pricing models.
• You are deeply analytical with experience with rapid iteration, a/b testing, and mobile acquisition
• You are technically savvy and have a good understanding of APIs, designing APIs, and data.
• You are a problem solver, have an analytical mindset and have experience collaborating across teams to solve complex business challenges.
• You are detail-oriented with great organizational skills and comfort with ambiguity.
• You have excellent written and verbal communication skills. 

Desired:

• Experience managing products/ services in the customer identity, Risk & Fraud prevention, user protection, email, messaging, e-communication, compliance, surveillance space preferred but not required.
• BS/MS in Computer Science, MBA preferred.

Location 

This role can be located remotely anywhere in the US.

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.
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