Staff Product Manager

About the Role

The Staff Product Manager for Quality/Expert Operations will create products that delight our customers and drive business growth. In this role you will work with the initiative leader to define the initiative strategy and will own the roadmap for injecting AI and machine learning best practices into Expert workflows. You will be steering essential projects focused on enhancing answer quality and customer satisfaction.

The Staff Product Manager is someone who embodies visionary thinking unafraid to push boundaries and pioneer new frontiers while also possessing the pragmatism needed to oversee an innovation portfolio that consistently delivers measurable enhancements. You will build products using the lean methodology rigorous A/B testing in an agile setting. In this role you will lead the ideation technical development and launch of new tests interfaces and features for the customer journey across desktop and mobile web experiences.

What You’ll Do

• Lead ideation technical development and launch of new tests interfaces and features for consumer products.

• Work with product data science and data analytics teams to develop a strong outside-in perspective and identify the biggest areas of individual and employer need and business opportunity.

• Integrate usability studies research and market analysis into product requirements to improve product satisfaction.

• Maximize product market fit in a constantly evolving environment where the process is fluid and creative solutions are the norm.

• Work with ML engineers and internal customers to define size and validate AI opportunities.

• Work with various Product teams to understand how AI can be utilized to drive quality and personalization across the site.

• Drive innovation definition deliverables planning and design of new products.

What We’re Looking For

• 7+ years of experience as a product manager working on consumer-focused applications/ecommerce/marketplace websites.

• Someone strategic creative and analytical.

• Self-starter with a bias toward action and a proven track record of results.

• Detail-oriented with hands-on experience with data science and data analysis.

• Know how to delight customers and how to use data to know if you did.

• Experience building and scaling a product from the ground up.

• Ability to think strategically prioritize ruthlessly and execute methodically.

• Proven ability to lead teams and work cross-functionally.

• Understanding of key technologies and ability to converse at a technical level.

• Excellent written and oral communication skills.

• Prior startups experience a must.

• International experience a plus.

• Bachelor's degree or equivalent experience.

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12000+ doctors lawyers tech support mechanics vets home repair pros and more. In the last 20 years we have helped 22 million customers in 196 countries by answering more than 25 million questions.

Why Join the Team

With 1000+ employees we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together best of all you get to work at a hot company that’s (drum roll please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven : Data decides not egos

• Courageous: We take risks and challenge the status quo

• Innovative: We're constantly learning creating and adapting

• Lean: We focus on customers using lean testing to learn how to serve them best

• Humble: Past success is not a guarantee of future success

If these things matter to you come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment

• Competitive Pay

• United Healthcare PPO Kaiser

• FSA and HSA options including Dependent Care Spending

• Dental & Vision

• Employer paid Long & Short - Term Disability

• Employer paid life insurance

• $75 monthly Remote-Work stipend

• $360 annual Wellness stipend

• $200 per year for registration fees for fitness events races and marathons

• Flexible time off

• 11 company holidays

• 401k with company matching

• Paid parental leave

• Charitable donation matching

• JustAnswer subscription with access to 12000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes monthly virtual bingo trivia competitions photo contests puzzles virtual mixed-team lunches and spirited company-wide challenges!

Remote From these States

Arizona California Florida Georgia Idaho Illinois Indiana Massachusetts Michigan Nevada New Jersey New Mexico New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Virginia Washington West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.

Our Commitment to Diversity

At JustAnswer we embrace workplace diversity. We believe that diversity drives richer insights fuels innovation and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances.

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