Staff Product Researcher - Channel Partners

Build your career with purpose. Be a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

About Product Research at BILL

The BILL Research team focuses on enabling customer centric decision making. We are empaths, facilitators, and change agents. We influence cross functional teams throughout the customers’ end-to-end journey. We use mixed method approaches to bring the customer into the day to day product development process.

We value diverse perspectives and support each other in building inclusive communities of practice. 

This hybrid role is based in San Jose, USA, where key members of the of the team are based. You will work from our friendly, modern HQ office at least 2 days a week. For the other 3 days it’s your choice whether you work from the office or from home.

Role:

The BILL Research team focuses on enabling customer centric decision making. We are empaths, facilitators, and change agents. We influence cross functional teams throughout the customers’ end-to-end journey. We use mixed method approaches to bring the customer into the day to day product development process. 

We’d love to chat if you have:

• 8 years of experience guiding cross- functional teams through product inception, launch, and ongoing iteration.
• Owning all phases of research (i.e., foundational, generative and evaluative) and building trusting partnerships with stakeholders. 
• Deep passion for unpacking ambiguous questions and understanding customer behaviors, needs, and emotions.
• Experience working with accountants, the accounting industry or in financial services. Understanding of the complexities of roles and access to these target audiences. 
• A desire to always expand your craft, explore new paradigms, and learn from and with other innately curious researchers. 
• Experience blending qualitative and quantitative methodologies, using research tools in unexpected ways, and collaborating with data partners (Analytics, Customer Experience).
• Expertise in influencing others to prioritize the customer while simultaneously delivering on team and company goals.
• The ability to deliver a research roadmap that balances short and long term needs. 
• Seasoned storyteller who knows their audience, builds socialization into timelines, and delivers memorable insight and actionable provocations.   

Nice to haves

• Experience working with mid-market organizations. Understanding of the complexities of roles and access to this target audience. 
• Experience working in a post-IPO growth company
• Experience exploring customer experiences across a multi-product engagement.
• Experience working with and passion for small and medium sized businesses.

Let’s talk about benefits

• 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

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