Staff Qualitative Product Researcher - Trust and Safety

As a Staff Researcher on our Trust and Safety team you will play a crucial role in ensuring we protect user safety and foster trust in our platform. You will conduct a broad range of research from foundational research understanding opportunities to remain a trusted space for all users to tactical work evaluating experiences aimed at protecting user safety. Initially your work will focus on teen safety and wellbeing.

We’re looking for a qualitative researcher who has deep experience working in trust and safety specifically in the space of teen safety and wellbeing. The ideal candidate is an experienced researcher with a specialized toolkit of methods for working with youth and navigating sensitive topics in the trust and safety domain.

What you’ll do

• Prioritize and conduct research that varies in approach scale scope timeframe and methodologies across multiple work streams making sure to work on the right project at the right time

• Select and communicate the appropriate method or mix of methods (ranging from usability testing diary studies semi-structured interviews participatory workshops and everything in between)

• Develop and execute a comprehensive research agenda focused on teen trust safety and wellbeing

• Build strong relationships as a strategic partner with Product Design Engineering Analytics & Data Science Legal Policy and other cross-functionals to identify high impact work and ensure it lands within teams

• Proactively communicate and share research findings with product teams leadership and with teams across the company in compelling actionable and engaging ways

What we’re looking for

• 5+ years of experience conducting end-to-end consumer product research as part of cross-functional teams

• Experience conducting research with teens particularly in the context of digital products

• Broad and deep methodological toolbox with particular expertise in approaches that center the participant experience and safety and facilitate conversation around potentially sensitive topics such as trauma-informed research and participatory action research

• Ability to toggle between owning and executing end-to-end research and leveraging insights to shape strategy and influence decision making with senior leaders

• A strong demonstrated understanding of the legal and ethical considerations in research practice particularly in working with teens. Experience navigating the laws and regulations that govern research with teens and online privacy and safety

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office but we continue to gather for key moments of collaboration and connection.

• This role will need to be in the office for in-person collaboration 1-2 times per half and therefore can be situated anywhere in the country.

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