Staff Site Reliability Engineer

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster®  and Chamberlain®  are found in 51+ million homes and 14 million+ people rely on the myQ®  app daily.

This role will be responsible for taking aspects of software engineering and applying them to cloud infrastructure and operations solutions powering myQ an industry leading IoT cloud platform. This role will have demonstrated software development skills and experience in a cloud environment with both Linux and Windows system expertise. This role will have experience in designing and implementing systems at scale in a highly available global cloud platform and collaborating with globally distributed teams/stakeholders.

Job Responsibilities:

• Design and engineer infrastructure environment & platform to solve current challenges as well as creating future opportunities

• Lead initiatives to improve the platform from inception to design to implementation and optimization working with many teams and team members.

• Establish working relationships with business members technical staff and subject matter experts to help create and execute the infrastructure roadmap

• Correspond with TECH/IT executives and stake holders to maintain and execute the infrastructure roadmap

• Provide forward thinking on technology and innovative solutions with a strong emphasis on automating our infrastructure and technology solutions

• Evolve PaaS implementations working with vendor solutions and cloud services

• Participate in monitoring troubleshooting and RCA for security and infrastructure events

• Accountable for accomplishing tasks both independently and collaboratively; provide high quality work in a deadline driven environment

• Provide leadership assistance and technical guidance to the SRE Team

• Facilitate and manage discussions with TECH/ IT Executives Architects and Senior Engineers

• Collaborate with security team on architecture design and tools

• Provide governance of our Infrastructure as a service environment; stay current on overall TECH/IT strategy business goals technology trends updates and releases

• Responsible for complying with the security requirements set forth by the Information Security team and the established ISO 27001 Security Roles Responsibilities and Authorities Document found in the ISMS Document Library

• Indirect Supervisory role as a leader on the team. Lead projects from inception to implementation and lead other team members to succeed in their tasks

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• Bachelor's Degree Computer Science or related field

• An advanced degree in directly applicable area of study may substitute for up to two (2) years of job-related experience

• 7+ years of infrastructure and operations experience in a technical role including but not limited to: design implementation disaster recovery network security architecture and engineering

• Experience with Agile methodologies and Scrum is required

• Experience in software development is required

• Experience with cloud platforms like AWS or others

• Experience with IaC at scale with tools like Terraform and ArgoCD

• Experience with Kubernetes

• Experience with observability tools like Prometheus & Grafana or Datadog and New Relic

• Experience with Linux Windows platforms and active directory

• Experience working in a team-oriented collaborative environment

Knowledge Skills and Abilities:

• Strong analytical and problem-solving skills

• Ability to debug troubleshoot and self-diagnose issues in software development

• Proficient in Network architecture design and documentation

• Enjoy working in the technology field and has a good general understanding of how technology works in various areas

• Good communication skills self-motivated and the ability to work cross functionally

• Capable of multitasking and prioritization in a fast-paced environment effectively and efficiently

Preferred Job Requirements:

• Relevant certifications in cloud engineering (AWS preferred)

• MBA or Master's Degree in Computer Science or related field

• Experience in IoT and durable goods industry.

• Experience as a team leader.

• Experience managing cloud infrastructure at scale.

• Experience optimizing cloud costs as scale.

• Advanced knowledge of network security VPC design firewall management and secure connectivity

Knowledge Skills and Abilities:

• Security tools and mitigations (SIEM Edge Firewalls)

• Deep expertise in Terraform and other IaC frameworks with proven production experience.

• Mastery of Kubernetes architecture deployment and GitOps automation using Argo CD or equivalent.

• Strong programming and automation skills in PowerShell Python Go Bash or similar languages.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer and you’ll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence [email protected].

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.

What We Do

Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Our innovative products combined with intuitive software solutions comprise a myQ ecosystem that delivers seamless secure access to people's homes and businesses. Our recognizable brands including LiftMaster® and Chamberlain® are found in 50+ million homes and 10+ million people rely on our myQ® app daily to control and monitor their homes communities and businesses from anywhere. Our patented vehicle-to-home connectivity solution myQ Connected Garage is available in millions of vehicles from the leading automakers.

Why Work With Us

At CG our ONETEAM is united by our mission to make access simple. As a pioneer in the smart access industry you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes communities and businesses.

Gallery