Staff Software Engineer, Team Web

Intercom · Chicago IL

Company

Intercom

Location

Chicago IL

Type

Full Time

Job Description

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!

Remote based in the following states - California, Illinois, North Carolina, Florida, Texas, New York, Washington What's the opportunity? 🤔

A Staff level web engineer excited to help marketing strengthen our brand as a company and as a product. This person will join the website team in San Francisco, who own our internet facing marketing channels such as our marketing website, product storefront, product academy and also the technology stack that underpins them. This person will be the most senior new hire in the website team and drive projects across corporate marketing, brand marketing, demand generation and our marketing technology foundations.

This engineer will work cross functionally in a team of engineers, brand designers, UX designers, product marketers, marketing analysts and growth marketers distributed across our offices in Dublin and San Francisco. 


What will I be doing? 🚀
  • Generally: website localization, SEO improvements, conversion rate optimization and core website experiences that support marketing. 
  • Deliver new website experiences that will help us uplevel our company and product brand through the website. 
  • Uplevel our SaaS storefront, helping us more effectively tell the story of our product offering to prospective customers. 
  • Execute on optimization projects that will help us carefully and deliberately convert marketing generated traffic into buyers. 
  • Help evolve our marketing technology stack with the growing needs of marketing and the business.
What skills do I need?  📖
  • Software Engineering/CS related BSc. degree or equivalent work experience
  • 5+ years working on highly trafficked, publicly-facing websites, ideally for companies with a SaaS product. 
  • Expertise in React.js, Node.js, and modern front-end frameworks and technologies, including experience evolving and growing relevant tech stacks. 
  • Ability to understand and integrate with core APIs like Greenhouse, Google Analytics, Marketo, Contentful, Optimizely and others. 

Working at Intercom

Our culture is open, friendly, and inclusive - and this is something we are proud of. We like to experiment, sometimes inventing things for the first time, but we stay pragmatic, starting small and simple in everything we do. We want to help people grow and do the best work of their career and we want everybody to work with co-workers who value kindness, optimism, and positivity.

We love people who genuinely want to learn and grow, and we take bets on high potential engineers on rapid trajectories. We’re opinionated by default, for example we run less software and ship continuously. We’re technically conservative and like to keep it simple, but where it means building better products we’ll double down on new technology like machine learning in a pragmatic way.

Help us build a world-changing product, a long-lasting company and the most effective team possible. We want to build an organisation where people thrive, feel included, grow in their careers, and enjoy having high impact through their work and we need experienced engineering managers to help us grow.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Apply Now

Date Posted

08/07/2022

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